---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Catalog builder preview topic conversation

# Catalog builder preview topic conversation {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

From the catalog builder, a user can preview a catalog item in a Virtual Agent conversation.

This conversation uses the Request Catalog Item topic block. For information on this topic
block, see [Service Catalog topic blocks in Virtual Agent powered by NLU](https://servicenow-prod.fluidtopics.net/USMEQ6jTP6Z8dOHTop0nJQ "You can design a topic conversation in the Virtual Agent powered by Natural Language Understanding (NLU) by including reusable topic blocks to perform request submission tasks.").  
The Service Management Virtual Agent Topic Blocks plugin (com.glideapp.cs.sm_topic_blocks) and one of these plugins should be installed.

* Glide Virtual Agent (com.glide.cs.chatbot)
* Glide Virtual Agent Lite (com.glide.cs.chatbot.lite)
{#catalog-builder-preview-topic__ul_wdk_d1x_3pb}  
In catalog builder, when the user selects the required item and navigates to preview it, the following scenarios are possible:

* If the item is supported in the conversation mode, you can preview the item in the Virtual Agent conversation by answering the questions but cannot submit a request for the item. For information about when a catalog item is supported in the conversation mode, see [Service Catalog topic blocks in Virtual Agent powered by NLU](https://servicenow-prod.fluidtopics.net/USMEQ6jTP6Z8dOHTop0nJQ "You can design a topic conversation in the Virtual Agent powered by Natural Language Understanding (NLU) by including reusable topic blocks to perform request submission tasks.").
* If the item is not supported in the conversation mode, a link is provided for the portal preview of the item.
* When the required plugins are not installed, an illustration displaying a sample conversational experience for the catalog item submission appears.
{#catalog-builder-preview-topic__ul_rwz_m2x_3pb}
**Zugehörige Konzepte**   

* [Service Catalog topic blocks in Virtual Agent powered by NLU](https://servicenow-prod.fluidtopics.net/USMEQ6jTP6Z8dOHTop0nJQ "You can design a topic conversation in the Virtual Agent powered by Natural Language Understanding (NLU) by including reusable topic blocks to perform request submission tasks.")