---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# User criteria diagnostics for Knowledge Management

# User criteria diagnostics for Knowledge Management {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Manage user access to a knowledge base or an article using user criteria diagnostics.
Understand what access users have to a knowledge base or an article and determine which user
criteria define those permissions.  
User access to a knowledge base or an article can be restricted based on:

* Domain separation
* Access control list (ACL) rules
* [Knowledge
  workflows](https://servicenow-prod.fluidtopics.net/SZj7_xuHdnlVADCo9u7Vhg#r_KnowledgeWorkflows "The publishing and retirement processes for a knowledge article are controlled by workflows defined for the knowledge base that the article belongs to.")
* User criteria set for a [knowledge base](https://servicenow-prod.fluidtopics.net/18Bpf5hjqjam1xnFX8zg7Q "You specify user criteria for a knowledge base to control which users are granted access to read and contribute knowledge articles to that knowledge base.") or an [article](https://servicenow-prod.fluidtopics.net/YNNdK6Sem0g9AqVmUtloAQ "You specify user criteria for a knowledge article to control which users are granted read access to the knowledge article.")
{#diagnose-knowledge-user-criteria__ul_w54_pn3_cdb}

This feature considers domain separation and user criteria to determine the user access to
knowledge bases and articles.

## Activation information {#diagnose-knowledge-user-criteria__section_sfj_33q_hdb}

The user criteria diagnostics feature is activated with the Knowledge Management v3 plugin
(com.snc.knowledge3). For more information, see [Activate a plugin](https://www.servicenow.com/docs/access?context=t_ActivateAPlugin&version=australia&pubname=australia-platform-administration&ft:locale=en-US).  
Hinweis:  
Starting with the Washington DC release, the Knowledge Management v3 homepage (com.snc.knowledge3) is being prepared for deprecation in the future Y release. It is replaced by the Knowledge Management
Service Portal (com.snc.knowledge_serviceportal), which is active by default for customers on Madrid and later releases. For more information about the new experience, see [Knowledge Management Service Portal homepage features](https://servicenow-prod.fluidtopics.net/643l~2QjRr_EJbS1ukyalQ "The Knowledge Management Service Portal homepage displays knowledge articles organized by knowledge base and category, as well as featured content and popular articles. Learn how to navigate the homepage to search for and find useful and relevant information quickly.").
* **[Diagnose user access to a knowledge base](https://servicenow-prod.fluidtopics.net/P5d9IrBgJxi2lGokoiY5NA)**   
  Identify which users have access to a knowledge base and what enables that access.
* **[Diagnose user access to an article](https://servicenow-prod.fluidtopics.net/GB0N9fodjNZtVvcqtA47fw)**   
  Identify which users have access to an article and what enables that access.
* **[Configure access to knowledge bases for unauthenticated users](https://servicenow-prod.fluidtopics.net/inJLhTABw01r6erR6V_xyg)**   
  Identify knowledge bases accessible to unauthenticated users based on the user criteria and the system property settings.
* **[Collect knowledge usage metrics](https://servicenow-prod.fluidtopics.net/GC4tMYh2Uyp9OVQJecA8Pw)**   
  Capture metrics such as article views, page views, and portal searches to track aggregated knowledge usage by users.