--- sourceDocument: Australia ServiceNow AI Platform Capabilities sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform Release : - australia ft:locale : - de-DE ft:publication_title : - Australia ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Explore # Exploring Now Assist for CMDB {#ariaid-title1} * Freigeben Version: Australia * * Aktualisiert 12. März 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 Minuten Lesedauer With the Now Assist for Configuration Management Database (CMDB) application, you can use Agentic AI to search the CMDB, summarize discovery, ownership and related information for a CI, and fix failed SGC import sets. You can also follow step-by-step guidance to help you remediate duplicate CIs, improve CMDB data accuracy, completeness, and health . ## Now Assist for CMDB agentic workflows {#now-assist-cmdb-exploring__cf-exploring-parent-overview} Now Assist for CMDB provides the following abilities: Create configuration item agentic workflow : Occasionally, you might need to create a CI manually. To help you, the Create configuration item agentic workflow accepts your natural language request and verifies that it understands which class the new CI should belong to. The workflow then checks Identification and Reconciliation engine (IRE) rules to determine the required attributes for the CI and requests that information. After you provide sufficient data, the workflow ensures that the proposed CI includes the attributes that you requested, complies with IRE rules, and is not a duplicate. The workflow then creates the CI. The Create configuration item agentic workflow is particularly useful for adding CIs to tables accessed by Operational Technology because users might add physical CIs while unaware of the need to manage CI data in the CMDB. To learn more, see [Create a CI using Now Assist](https://servicenow-prod.fluidtopics.net/OCjKIdSzdBIYkA5hos34Vw "The Create configuration item agentic workflow accepts your natural language request to manually generate a valid CI in the class that you specify."). Provide advice on CMDB governance agentic workflow : Data governance can be an overwhelming task. The Provide advice on CMDB governance agentic workflow supports data admins and owners by methodically working through the many-faceted process of improving CMDB data accuracy, completeness, and health. The objective is to ensure that users can trust the data that they use for their work. To learn more, see [Getting advice from Now Assist on CMDB governance](https://servicenow-prod.fluidtopics.net/CDw2pz4jfQO0stoiv1yAjw "Data governance can be an overwhelming task. The Provide advice on CMDB governance agentic workflow supports data admins and owners by methodically working through the many-faceted process of improving CMDB data accuracy, completeness, and health. The objective is to ensure that users can trust the data that they use for their work."). Search CMDB agentic workflow : The Search CMDB agentic workflow enables you to search for CIs by specifying any of several attributes of the CI of interest. The workflow accepts your natural language request, verifies your search goal, and then generates a keyword search, a single-table search with dot walks, or a multi-table searches that involve relationship navigation, depending on the information you provided. The workflow can infer CI relationship data to generate an appropriate query. To learn more, see [Use Now Assist to search the CMDB](https://servicenow-prod.fluidtopics.net/HXs5RwEWWMOT2S78PdLrnA "The Search CMDB agentic workflow enables you to search for CIs by specifying any of several attributes of the CI of interest. The workflow accepts your natural language request, verifies your search goal, and then generates a keyword search, a single-table search with dot walks, or a multi-table searches that involve relationship navigation, depending on the information you provided. The workflow can infer CI relationship data to generate an appropriate query."). Duplicate CI remediator agentic workflow : The Duplicate CI remediator agentic workflow completes the full range of de-duplication tasks. The workflow presents its reasoning for each step so CMDB administrators can review the AI recommendations, modify the remediation actions if needed, and then perform the de-duplication tasks. ## Now Assist for CMDB skills {#now-assist-cmdb-exploring__section_ecw_4vd_jhc} Manage duplicate CIs skill : Duplicate CIs interfere with the integrity, reliability, and general health of CMDB. Resolve de-duplication tasks with support from the Now Assist Manage duplicate CIs skill. CMDB administrators follow step-by-step guidance to perform remediation, and can preview remediation results before applying a template. The manage duplicate CIs skill accelerates the work that you normally perform manually. In this example, the manage duplicate CIs skill presents a list of classes with duplicate CIs and suggests possible actions. You can select an option or enter the action text in your own words: * Review de-duplication tasks, create de-duplication templates, assign tasks to templates, and run the templates. * Preview the results of applying a de-duplication template before you decide to apply it. * Identify the root cause of duplications so that you can review the groups of de-duplication tasks that share a common cause and possibly avoid the issue in the future. {#now-assist-cmdb-exploring__ul_ab5_p2y_2hc} To learn more, see [Let Now Assist help you to manage duplicate CIs](https://servicenow-prod.fluidtopics.net/2YB6pQrsxj5G62PkrFCJow "Resolve de-duplication tasks with support from the Now Assist Manage duplicate CIs skill. CMDB administrators follow step-by-step guidance to perform remediation, and can preview remediation results before applying a template."). CI summarization skill : View a concise summary of key CI data. You can select the CI on a CI form, in a workspace page, or on any list view. The summary can include discovery data, ownership, and key related items such as open incidents, alerts, problems, upcoming change requests, and security vulnerabilities. Additionally, the summary lists the service instances that the CI is part of. Summary information is useful while working in applications such as Incident Management, Change Management, and Event Management. To learn more, see [View CI information with the Now Assist CI summarization skill](https://servicenow-prod.fluidtopics.net/C8l4qa0Rp0mXknbRob1Lyg "View a concise summary of key CI data. You can select the CI on a CI form, in a workspace page, or on any list view. The summary can include discovery data, ownership, and key related items such as open incidents, alerts, problems, upcoming change requests, and security vulnerabilities. Additionally, the summary lists the service instances that the CI is part of."). Service Graph Connector diagnosis : Service Graph Connectors are integrations that facilitate data ingestion from third-party sources into the CMDB. Errors in Service Graph Connectors can disrupt the flow of configuration item (CI) data resulting in inconsistencies between the actual state of CIs and their CMDB records. The Service Graph Connector diagnosis skill automates error diagnosis and recommendation generation, enabling CMDB installation administrators to identify and resolve the issues. This automation reduces manual effort and saves time in debugging Service Graph Connectors issues. To learn more, see the following topics: * [Fix SGC import set issues with the Now Assist SGC diagnosis skill](https://servicenow-prod.fluidtopics.net/Tk0ObehRBvDxhIzF5_O88A "To reduce debugging and resolution time and effort, the Service Graph Connector diagnosis skill generates summaries of errors and recommendations for resolving processing errors with SGC import sets.") * [Getting started with Service Graph Connectors](https://servicenow-prod.fluidtopics.net/1wLEV8ubYlPM_nDUSO~F~Q "Service Graph Connectors, including API Service Graph Connectors, are predefined integrations that ingest third-party data and API data into the Configuration Management Database (CMDB) from various domains, such as security, servers, software or monitoring, Internet of Things (IoT), and cloud.") * [Learn how IRE detects duplicate CIs and creates de-duplication tasks](https://servicenow-prod.fluidtopics.net/2hygymb30OdLN_Lp1lvGtg "When IRE identification process detects duplicate CIs, it groups each set of duplicate CIs into a de-duplication task for review and remediation. A large number of duplicate CIs might be due to weak identification rules. You can configure the identification engine to reconcile duplicate CIs.") * [Learn how CMDB Health uses the duplicate metric to track duplicate CIs](https://servicenow-prod.fluidtopics.net/RNQsx30XrnMFj5vsfp96Rw "CMDB Health calculates an aggregated score for three Key Performance Indicators (KPIs) which are correctness, compliance, and completeness, each further consisting of sub-metrics."). * [Learn how to manage and remediate de-duplication tasks by using de-duplication templates in CMDB Workspace](https://servicenow-prod.fluidtopics.net/nlGsVsAC4XQomS3Xpqmtkg "Duplicate CIs in the CMDB unnecessarily overload the system and interfere with the CMDB's integrity and reliability. It is therefore important to regularly use CMDB tools that detect and remediate duplicate CIs."). {#now-assist-cmdb-exploring__ul_cd4_blp_xfc} * **[Supporting information for Now Assist for CMDB](https://servicenow-prod.fluidtopics.net/IqDIANnLyrexSqWrNxeKhA)** Get a quick overview of the important information that is related to the Now Assist for CMDB application.