---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Associate a record with an interaction

# Associate a record with an interaction {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

As an agent, you might need to create a record on another table to work on an
interaction. You can associate the record with the interaction.

## Vorbereitungen

Role required: interaction_agent  
Hinweis:  
You must also have the roles required to access the records that you want to associate with the interaction.

## Prozedur

1. Navigate to AllInteractionAssigned to me.
2. Open the interaction you want to associate with another record.
3. Select Associate Record.  
4. In the Interaction Related Record form, fill in the fields:  
   {#associate-record__table_slk_5vs_g2c__entry__2}

   | Field | Description |
   |-|-|
   | Document table | Select the table where the association is saved. |
   | Record Type | Select the type of record that you are associating with the interaction. Record type can be Task or Knowledge. |
   | Task | Select the task you want to associate with the incident. Task field becomes available when the record type is selected as Task. |
   | Knowledge article | Select the knowledge article you want to associate with the incident. Knowledge article field becomes available when the record type is selected as Knowledge. |
   | ID of related record | Automatically updated with the task or knowledge number. |
   [ ]

   {#associate-record__table_slk_5vs_g2c}
5. Save the form.  

## Ergebnisse

Task type records associated will appear in the Related Tasks related list for the interaction.