---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Properties

# Service Graph Connector for Observability - Dynatrace properties {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 Minuten Lesedauer

Service Graph Connector for Observability - Dynatrace properties control the behavior of the connector.

## Connection properties {#sgc-cmdb-dynatrace-props__section_smg_rjm_lzb}

These connection properties are available for Service Graph Connector for Observability - Dynatrace.  
Hinweis:  
To open the Service Graph Connection Properties \[sn_cmdb_int_util_service_graph_connection_property\] table for the connector, navigate to AllService Graph ConnectorsDynatrace ObservabilityConnections and select the connection name. The connection properties are displayed in the Service Graph Connection Properties related list.
{#sgc-cmdb-dynatrace-props__table_tmg_rjm_lzb__entry__2}

| Property | Description |
|-|-|
| managementZoneIds | Enter a list of management zone IDs to fetch from Dynatrace. For multiple entries, separate the IDs with commas. |
| managementZoneNames | Enter a list of management zones to fetch from Dynatrace. For multiple entries, separate the names with commas. |
| tags | Enter a list of tags to fetch from Dynatrace. For multiple entries, separate the tags with commas. |
| grailEnabled | Set the property to `true` for a Grail-enabled tenant. |
| OAuth Connection | View the Sys ID of the OAuth connection and credential alias linked to the Service Graph connection record. |
| serviceTypes | Enter a list of Dynatrace service types from where to ingest the data into CMDB. For multiple entries, separate the service types with commas. Valid values are: * BACKGROUND_ACTIVITY * CICS_SERVICE * CUSTOM_SERVICE * DATABASE_SERVICE * ENTERPRISE_SERVICE_BUS_SERVICE * EXTERNAL * IBM_INTEGRATION_BUS_SERVICE * IMS_SERVICE * MESSAGING_SERVICE * QUEUE_LISTENER_SERVICE * RMI_SERVICE * RPC_SERVICE * WEB_REQUEST_SERVICE * WEB_SERVICE {#sgc-cmdb-dynatrace-props__ul_lqj_yjm_lzb} Hinweis: All service types except for DATABASE_SERVICE are mapped to the Calculated Application Service \[cmdb_ci_service_calculated\] CMDB table. The DATABASE_SERVICE service type is mapped to the Database Instance \[cmdb_ci_db_instance\] CMDB table. |
| saveRESTResponseAsAttachment​ | Set the property to `true` to use the SGO-Dynatrace Fetch Entities For Larger Payload action flow and save the response from Dynatrace as an attachment with a .json extension. ​​ Set the property to `false` to use the dedicated action flow and consume the response from Dynatrace as a data stream for processing.​ * Type: true \| false * Default value: `false` {#sgc-cmdb-dynatrace-props__ul_bfm_jbl_dfc} |
| flowDesignerTimeout | Set the timeout value (in milliseconds) for a Dynatrace flow, subflow, or action execution. * Type: integer * Default value: `600000` {#sgc-cmdb-dynatrace-props__ul_tgb_p4x_m3c} |
[Tabelle : 1. Connection properties for Service Graph Connector for Observability - Dynatrace]

{#sgc-cmdb-dynatrace-props__table_tmg_rjm_lzb}

## System properties

These system properties are available for Service Graph Connector for Observability - Dynatrace.  
Hinweis:  
To open the System Properties \[sys_properties\] table, enter `sys_properties.list` in the navigation filter.
{#sgc-cmdb-dynatrace-props__table_w4t_nrm_jzb__entry__2}

| Property | Description |
|-|-|
| sn_dynatrace_integ.append_environment_id_to_service_name | Set the property to `true` to append the Dynatrace Environment ID to the Service name. Set the property to `false` to retain the Service name as is. * Type: true \| false * Default value: `false` * Location: System Property \[sys_properties\] table {#sgc-cmdb-dynatrace-props__ul_ocw_q3p_m3c} |
| sn_dynatrace_integ.createUnmatchedApplicationCIs | Set the property to `true` to add unclassified processes to the Application \[cmdb_ci_appl\] table. Set the property to `false` to ignore unclassified processes. * Type: true \| false * Default value: `true` * Location: System Property \[sys_properties\] table {#sgc-cmdb-dynatrace-props__ul_eyr_fp1_ndc} Hinweis: Classified processes are added to the corresponding child application classes in the Application \[cmdb_ci_appl\] table regardless of the value of this property. |
| sn_dynatrace_integ.default_from_value_days | Enter the number of days a configuration item (CI) can be inactive before it is ignored. * Type: integer * Default value: `300` * Location: System Property \[sys_properties\] table {#sgc-cmdb-dynatrace-props__ul_xsc_gsm_jzb} |
| sn_dynatrace_integ.page_size | Enter the page size used in REST requests to fetch Dynatrace entities. * Type: integer * Default value: `50` * Location: System Property \[sys_properties\] table {#sgc-cmdb-dynatrace-props__ul_l2q_gsm_jzb} |
| sn_dynatrace_integ.populate_applications | Set the property to `true` to populate the Application \[cmdb_ci_appl\] CIs from Dynatrace processes. Set the property to `false` to ignore the Application \[cmdb_ci_appl\] CIs. * Type: true \| false * Default value: `false` * Location: System Property \[sys_properties\] table {#sgc-cmdb-dynatrace-props__ul_f4s_gsm_jzb} Hinweis: This property is read via scheduled imports. The manual execution of the SGO-Dynatrace Processes and SGO-Dynatrace Process Groups data sources will not consider this property. |
| sn_dynatrace_integ.critical_cluster_threshold | Enter the percentage of an application cluster's nodes that need to be in a state to raise that state to its parent in the service map. Hinweis: This system property is available only if the Observability Commons for CMDB (sn_observability) plugin is installed. For more information, see [Observability Commons for CMDB](https://store.servicenow.com/sn_appstore_store.do#!/store/application/97e04562072020107add6a77c4a9351a) on the ServiceNow Store. * Type: integer * Default value: `75` * Location: System Property \[sys_properties\] table {#sgc-cmdb-dynatrace-props__ul_x4t_nrm_jzb} |
| sn_dynatrace_integ.events_for_unmatched_ci.enabled | Set the property to `true` to ingest events that don't have a matching CI in CMDB. Hinweis: This system property is available only if the Observability Commons for CMDB (sn_observability) plugin is installed. For more information, see [Observability Commons for CMDB](https://store.servicenow.com/sn_appstore_store.do#!/store/application/97e04562072020107add6a77c4a9351a) on the ServiceNow Store. * Type: true \| false * Default value: `false` * Location: System Property \[sys_properties\] table {#sgc-cmdb-dynatrace-props__ul_esf_gsm_jzb} |
[Tabelle : 2. System properties for Service Graph Connector for Observability - Dynatrace]

{#sgc-cmdb-dynatrace-props__table_w4t_nrm_jzb}