---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Share knowledge in a Connect Support conversation

# Share knowledge in a Connect Support conversation {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The support view of the Connect workspace has a built-in knowledge tool that makes it
easy to search for knowledge articles and share them in a conversation.

## Vorbereitungen

Role required: none

## Warum und wann dieser Vorgang ausgeführt wird

Use the knowledge tool to research user questions and provide solutions quickly and
easily.

## Prozedur

1. Open a support conversation in the Connect workspace.  
   The knowledge tool is not available in Connect mini windows.
2. In the conversation tools area to the right of the conversation pane, click the knowledge base tab, which is represented by an open book icon.  
   ![The knowledge base tab is represented by an open book icon]()  
   The knowledge homepage appears in the conversation tools pane.  
3. Search for articles related to the user's issue.  
   For more information about finding knowledge, see [Search using Knowledge Management v3](https://servicenow-prod.fluidtopics.net/~z_d6t8XSK_c97Y7cyMcew "Search for knowledge articles from the knowledge homepage using the search bar on the Knowledge Management v3 homepage.").
4. To share an article in the conversation, drag a knowledge article link to the conversation pane and drop it anywhere in the drop zone that appears.