---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Teams related list

# Teams related list {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 Minuten Lesedauer

The Teams related list associates a user group to a CI based on group type, providing flexibility in tracking the different types of groups assigned to a CI. The Teams related list appears on CI forms for CIs of the Service
\[cmdb_ci_service\] class and its descendent classes such as the Service Instance \[cmdb_ci_service_auto\] class.
Using the Teams related list can be useful if many data sources are used in the organization,
and when using the [IntegrationHub ETL](https://servicenow-prod.fluidtopics.net/o3eK_l0nhtAcQ_AgXuZ95Q "Use the IntegrationHub ETL store app to create and manage ETL transform maps, which integrate third-party data into the CMDB or into non-CMDB tables without compromising the integrity of data. IntegrationHub ETL provides a simplified user interface that guides you through the integration process end-to-end, including a test integration run of sample data.").  
In the base system, the Teams related list contains group types that match the fields:

* Approval Group
* Change Group
* Managed by Group
* Support Group
{#teams-related-list__ul_bzv_lhz_gpb}

When you set a group assignment on a CI form of one of those classes, that group assignment is
automatically synchronized with the Teams related list. If you set an assignment group for an
application service, a relationship record is created to represent the new group assignment for
the CI. The Teams related list on such CI forms, always shows the current settings for the
various group assignments for the CI.

If there are multiple groups assigned to a CI, then on the Teams
related list on a CI form, you can designate one of those groups as primary. When an incident
involving that CI is created, the incident is assigned to that primary group. Only one group
type can be designated as primary for a CI at any given moment.  
As an example, use the Teams related list for an application service with the following characteristics:

* Requires access to a database
* Runs on Linux servers
* Has a group assigned to manage the software portion of the actual application
{#teams-related-list__ul_nmc_mlj_bqb}In that example, you can track all of these group assignments by adding the appropriate group types and setting CIs with the new custom group types.

## By-directional synchronization {#teams-related-list__section_tqd_lvj_rxb}

When you set or modify the value of one of the assignment group fields on a Service CI form, then the Teams related list is updated with that change, adding a Teams related record if a corresponding one doesn't exist. For
example, when you set an empty Support group field to Database San Diego and save the form, then the system adds a Teams record in which Group type is
Support Group and User group is Database San Diego.

In the opposite direction, any change in a Teams related record, where Group type corresponds one of the group assignment fields in the CI, is synchronized to the corresponding field. For example, if you set
User group to CAB Approval in the Support Group group type, the Support group field on the CI form is updated with the CAB Approval value.

Deleting a Teams record doesn't affect the group assignment fields in the CI.

## Add the Teams related list to a Service CI form {#teams-related-list__section_zgp_kwj_rxb}

By default, the tab for the Teams related list doesn't appear in the Related Lists section on Service CI forms. You can add the Teams related list by selecting the form's Additional actions menu, selecting
Configure and then Related Lists. In the Available list that appears, move Teams to the Selected list and then select Save.

## Add a custom group type to the Teams related list {#ariaid-title2}

The Teams related list lets you add custom group types that are needed in your organization, extending the initial list of supported group types.

### Vorbereitungen

Role required: sn_cmdb_admin or itil_admin, asset, or cmdb_admin

### Warum und wann dieser Vorgang ausgeführt wird

To add a group type, you must modify the dictionary definition of the group_type column in the cmdb_rel_team table.

### Prozedur

1. On a Service CI form, select the Teams related list.
2. In the Columns tab, select the Group type column.
3. On the Dictionary Entry form, in the Choices related list tab, insert a new row for a new Teams choice such as Datacenter Group.
4. Save your changes.