---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Open knowledge search results in source system

# Open knowledge search results in source system {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

While search results are aggregated within your instance, your users can also utilize
features available in the source system (being able to edit in Microsoft SharePoint, for
example). To open knowledge search results in a host system, configure the URL to the
external source system to open articles from search results directly in the source
system.

## Vorbereitungen

Make sure the Open search results in the original source system import parameter for the [external knowledge source](https://servicenow-prod.fluidtopics.net/f9AwF4CFJ~gwJ0Ez6EV7WA "Before you import content, create and configure the connection between the a Web Distributed Authoring and Versioning (WebDAV) - compliant external knowledge source and the ServiceNow knowledge base into which you want to import content. Define import parameters for the external knowledge source.") is set to true.

You
can follow this procedure when you have a file as a knowledge article in Microsoft
SharePoint, for example.

Role required: admin

## Prozedur

1. Navigate to AllSystem DefinitionScript Includes.
2. Open KBWebDAVContentHandler.
3. In the Script window, override the function getFileURL using script shown below.  
   The getFileURL function is shown below.

        //fileObj.getName() - Returns name of the file
             //fileObj.getPath() - Returns path to the file from root folder
             //fileObj.getAbsolutePath() - Returns Absolute WebDAV URL of the file
             //fileObj.getCreationDate() - Returns creation date of the file as GlideDateTime object
             //fileObj.getModifiedDate() - Returns last modified date of the file as GlideDateTime object
             //fileObj.getContentType() - Returns content type of the file as GlideDateTime object
             //fileObj.getSize() - Returns size of the file

       getFileURL: function(fileObj) {
             //write your logic here
       },

4. Click Update.
{#open-search-results-ext-content__steps_jxk_s2g_dcb}