Publish a knowledge article in Agent Workspace

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Publish a knowledge article to make it available to users.

    Vorbereitungen

    You must have contribute access to the knowledge base that stores the knowledge article you want to publish.

    Role required: agent_workspace_user

    Prozedur

    1. Navigate to All > Agent Workspace > Agent Workspace Home.
    2. Go to Lists > Knowledge > My Articles - Unpublished.
    3. Click a knowledge article link.
    4. On the Knowledge form, click Publish.

    Ergebnisse

    A knowledge article is published depending on the workflow setting of its knowledge base:

    • Knowledge - Instant Publish: The knowledge article is immediately published unless it is scheduled to be published at a later date.
    • Knowledge - Approval Publish: The knowledge article is published on approval completion unless it is scheduled to be published at a later date.
      Hinweis:
      With an ownership group associated with a knowledge article, ownership group members can approve self-authored articles for publication. An administrator can override this behavior by disabling the glide.knowman.ownership_group.enable_self_approval property. For more information, see Ownership groups.

    For more information, see Schedule a knowledge article for publishing in Agent Workspace.

    When published, your knowledge article appears in the My Articles - Published and All Articles lists. If the article versioning feature is enabled, the version of the article is incremented based on the version number pattern.