Deploy Knowledge Management - Add-in for Microsoft Word

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Deploy the Knowledge Management - Add-in for Microsoft Word for authoring knowledge articles from within the Microsoft Word.

    Vorbereitungen

    In addition to having one of the following roles on the ServiceNow instance, you must be an Office365 administrator to deploy the Knowledge Management - Add-in for Microsoft Word.

    Role required: admin, sn_outlook_addin.outlook_addin_setup

    Prozedur

    1. Navigate to All > ServiceNow Add-Ins for Office > Office Add-In-Manifests.
    2. In the Add-In Name column, click Knowledge Management.
    3. Click Download Manifest to download the add-in manifest file to your desktop.
      Hinweis:
      For releases prior to the Paris Patch 3 release, the downloaded manifest reports validation errors in Office 365. For more information about resolving such errors, see the Enabling Knowledge MS-Word add-in fails validation [KB0858357] article in the HI knowledge base.
    4. Deploy the Knowledge Management- Add-in for Microsoft Word.
      For more information, see Deploy add-ins in the admin center.