---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

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    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Deploy Knowledge Management - Add-in for Microsoft Word

# Deploy Knowledge Management - Add-in for Microsoft Word {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Deploy the Knowledge Management - Add-in for Microsoft Word for authoring knowledge
articles from within the Microsoft Word.

## Vorbereitungen

In addition to having one of the following roles on the ServiceNow instance, you must be an Office365 administrator to deploy the Knowledge Management - Add-in for Microsoft Word.

Role required: admin,
sn_outlook_addin.outlook_addin_setup

## Prozedur

1. Navigate to AllServiceNow Add-Ins for OfficeOffice Add-In-Manifests.
2. In the Add-In Name column, click Knowledge Management.
3. Click Download Manifest to download the add-in manifest file to your desktop.  
   Hinweis:  
   For releases prior to the Paris Patch 3 release, the downloaded manifest reports validation errors in Office 365. For more information about resolving such errors, see the [Enabling Knowledge MS-Word add-in fails validation \[KB0858357\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0858357) article in the HI knowledge base.
4. Deploy the Knowledge Management- Add-in for Microsoft Word.  
   For more information, see [Deploy add-ins in the admin center](https://docs.microsoft.com/en-us/microsoft-365/admin/manage/manage-deployment-of-add-ins?view=o365-worldwide).
**Zugehörige Tasks**   

* [Import a Word document to a knowledge base](https://servicenow-prod.fluidtopics.net/Yi7k3TKepH476B6elM6btg "Import a Word document to create a knowledge article.")
* [Import a Word document to a knowledge base using Knowledge Management v3](https://servicenow-prod.fluidtopics.net/ETeHASjFJgdl~3e~MoRFAA "Import a Microsoft Word document using Knowledge Management v3 homepage to create a knowledge article.")