---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Create a collaborative communication task from MIM workbench

# Create a collaborative communication task from MIM workbench {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Create a communication plan or add a new communication task to an existing
communication plan to resolve a major incident from the major incident management
workbench.

## Vorbereitungen

Role required: notify_view, or notify_setup_admin

## Prozedur

1. Navigate to AllIncidentMajor IncidentsOpen.
2. Open the relevant major incident.
3. Select View Workbench.
4. Select Collaborate tab.
5. Select Add that appears in the Communication Tasks section.
6. On the form, fill the fields.  
   {#create-collab-comm-cisco-webex-notify__table_rng_24m_1rb__entry__2}

   | Field | Description |
   |:-|:-|
   | Task Short description | Option to provide a short description for the communication task. |
   | Channels | Option to choose the channel for communication. Select Conference. |
   | Frequency | Option to select the frequency at which the task must be executed. A task can be executed only once or on specific durations. |
   | Due in (Minutes) | Time span by when the task must be executed after the task initiates. |
   [Tabelle : 1. Collaborative Task]

   {#create-collab-comm-cisco-webex-notify__table_rng_24m_1rb}
7. Select Next.
8. In the Manage Recipients tab, add the users required to be involved in the major incident communication plan.
9. Select Add.
{#create-collab-comm-cisco-webex-notify__steps_mts_2q4_55b}