Twilio-Direct callback testing

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Make an outgoing call or send an SMS using Twilio and trigger callbacks to ServiceNow to test whether Twilio can reach the instance. You can also view when the last callback test was run, its status, and the test logs.

    Vorbereitungen

    Role required: notify_setup_admin, notify_admin

    Prozedur

    1. Navigate to All > Notify > Administration > Twilio Direct Configuration.
    2. Click Test Callbacks.
    3. Select the SMS option and click Initiate SMS.
    4. Select the call option and click Initiate Test Call.
      Hinweis:
      The callbacks can be tested only after a connection is established with Twilio.