---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Configure pattern elements for Self-Service Analytics

# Configure pattern elements for Self-Service Analytics {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Configure a pattern element to specify a single activity type and how many times it
occurs. Each pattern element is implemented as regular expressions.

## Vorbereitungen

[Configure activity contexts for Self-Service Analytics](https://servicenow-prod.fluidtopics.net/YDICBcCK4wL1_co22Cvy0w "Define the type of activities you want to collect as Self-Service Analytics data for a user entity such as consumers and customer contacts.").

Role required: sn_ssa_core.self_service_manager

## Warum und wann dieser Vorgang ausgeführt wird

By default, the system includes pattern elements for analyzing activity patterns within Knowledge, Catalog, Communities, or Virtual Agent self-service channels. These pattern elements are available with the Self-Service Analytics for Customer Service plugin \[com.snc.pa.self_service_analytics_csm\].

## Prozedur

1. Navigate to AllSelf-Service AnalyticsConfigurationPattern Element.
2. In the Pattern Elements list, modify an existing pattern element or click New to create another pattern element.
3. On the Pattern Element form, fill in the fields.  
   {#configure-pattern-element__table_omb_d3m_nlb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name to identify the pattern element. |
   | Activity Type | Activity type you want to associate with the pattern element. |
   | Application | Scope of the application that contains the user entity. This field is automatically set based on the application scope selected in the application picker. |
   | Occurrence | Frequency with which an activity should occur. An activity occurrence is one of the following types: * Once: An activity must have occurred only once. For example, an article was marked with positive feedback only once. * Optionally Once: An activity might not have occurred, but if it has, then it has occurred only once. For example, either no catalog request was created or only one was created. * Optionally Many: An activity might not have occurred but if it has, then it has occurred multiple times. For example, either no catalog request has been created or multiple requests have been created. * At Least Once: An activity has occurred at least once. For example, a community blog was viewed one or more times. * Range: An activity has occurred as many times as is specified in a range. You specify a range using the Minimum and Maximum fields. For example, if you specify a range of 2 to 4 Virtual Agent interactions, only 2, 3, or 4 interactions can have occurred. {#configure-pattern-element__ul_ajm_lsv_nlb} |
   | Minimum | Minimum occurrence of an activity. This field appears only when Range is selected from the Occurrence list. |
   | Maximum | Maximum occurrence of an activity. This field appears only when Range is selected from the Occurrence list. |
   [Tabelle : 1. Pattern Element form]

   {#configure-pattern-element__table_omb_d3m_nlb}
4. Submit or update the pattern element.
   * Click Submit if you created a new pattern element.
   * Click Update if you modified an existing pattern element.
   {#configure-pattern-element__choices_bnh_2g1_4lb}

## Nächste Maßnahme

[Configure pattern element groups for Self-Service Analytics](https://servicenow-prod.fluidtopics.net/RRZccYSrHwyli7Mkw0WDNg "Define a logical combination of two pattern elements, pattern element group, or both and how many times the combination occurs. Each pattern element group is implemented as regular expressions.").