---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Forward call workflow activity

# Forward call workflow activity {#r_WorkflowActivityForwardCall__wsn_tks_3x}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The Forward Call activity forwards a Notify call to an E.164-compliant phone number.{#r_WorkflowActivityForwardCall__wf-forward-call-shortdesc}
If the person receiving a forwarded call hangs up, the forward call activity completes and transitions to the next activity. Any further Notify activities in the workflow run for the caller only.

## Input variables

Input variables determine the initial behavior of the activity.
{#r_WorkflowActivityForwardCall__table_pgm_tfy_jr__entry__2}

| Variable | Description |
|-|-|
| Phone number to call | Enter the phone number to forward the call to. |
| Timeout (in seconds) | Enter the amount of time to wait for the call to be answered before hanging up. |
| Record | Select this check box to record the conversation. |
[Tabelle : 1. Input variables]

{#r_WorkflowActivityForwardCall__table_pgm_tfy_jr}

## Conditions

The conditions determine which transition comes after this activity.The forward call activity does not specify any conditions by default.

You can add an error condition to this activity. The activity transitions through the error
condition if the phone number to call is invalid.