---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Automating feedback management to improve content

# Automating feedback management to improve content {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Manage high volumes of article feedback by enabling task generation for negative
feedback. When an article is rated poorly or marked as unhelpful, a feedback task is
generated.

If an ownership group is assigned to the article, the feedback task is assigned to the
manager of the ownership group. Ownership group managers can reassign tasks to another group
member, or group members can assign a feedback task to themselves.

If no ownership group is assigned to the article, the feedback task is assigned to the author
or reviser of the article.

The task assignee can update the article, create a new article, request additional feedback,
or reassign the task and receives notification after the feedback is updated or resolved.  
Hinweis:  
The actionable feedback feature is available in the Knowledge Management Service Portal and Agent Workspace. To use the actionable feedback feature in other service portals, you can activate the Knowledge Article View page route map.

Beginning with New York, the Knowledge Article View page route map
is activated by default. Existing customers on release versions prior to New York can
activate the Knowledge Article View page route map. For more
information, see [Activate the Knowledge Article View
page on upgrade](https://www.servicenow.com/docs/access?context=redirect-knowledge&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).
**Zugehörige Tasks**   

* [Enable actionable knowledge feedback](https://servicenow-prod.fluidtopics.net/iA0sJiUKfI_QtQElZr_zNg "The actionable knowledge feedback feature is available when the Knowledge Management Service Portal (com.snc.knowledge_serviceportal) plugin is activated and the actionable knowledge feedback properties are enabled.")
* [Work on a feedback task](https://servicenow-prod.fluidtopics.net/p7DGRy~hsLngcAjgr0bNPQ "You can change the state of a task and resolve or reassign tasks generated by article feedback.")
* [Track the progress on a feedback task](https://servicenow-prod.fluidtopics.net/XzHae_cr72XuHixDQeAnPQ "Monitor open and closed feedback tasks and track the duration of time a feedback task remains in each state.")