---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Business rules installed with Notify

# Business rules installed with Notify {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Notify adds the following
business rules.
{#r_NotifyBusinessRules__table_w2s_dgm_zt__entry__3}

| Business rule | Table | Description |
|-|-|-|
| No Call Workflows for Shortcodes | \[notify_group\] | Checks and displays an error if the call is being triggered by a short code. |
| Update Participant Duration | \[notify_participant\] | Updates participant duration when it becomes inactive. |
| Check if Notify call exists and active | \[notify_participant_session\] | Checks if Notify call has valid reference record and updates it if the call is inactive currently. |
| Update Last Active On | \[notify_participant\] | Sets the last active before insertion/update of Notify participant. |
| Show info msg about selection in choice | \[notify_group_selector_choice\] | Displays a message if either Notify group or conference provider is not selected. |
| Validate values in the choice | \[notify_group_selector_choice\] | Checks if either of Notify group or conference provider is filled. |
| Set scratchpad values | \[notify_group_selector_choice\] | Checks if conference provider is available by iterating through service provider list. |
| Show message for empty choices | \[notify_group_selector\] | Displays an info message if there are no choices for the provider selector. |
| Clear fields when Manual Selection is set | \[notify_group_selector\] | Clears out some fields when manual selection is set in Notify group selector table. |
| Update Participant Duration | \[notify_participant_session\] | Calculates the duration of participant on conference call. |
| Update session muted state | \[notify_participant\] | Sets the value of mute and expelled to true once the conference call participant becomes inactive. |
| Update conference call | \[notify_participant\] | Sets the state of conference call based on the participant leaving or joining the call. |
| Validate Order field value | \[notify_group_selector\] | Validates order field value to be unique amongst all provider selectors. |
| Restrict Workflows For only Voice Nums | \[notify_number\] | Restricts association of voice only capable number with number group having inbound/outbound SMS workflows. |
| Restrict Workflows For only SMS Numbers | \[notify_number\] | Restricts association of SMS only capable number with number group having inbound/outbound voice workflows. |
| Validations on default record | \[notify_group_selector\] | Validates that source table and order field are mandatory in case of default set to false and both fields empty in case of default set to true. |
| Clearing fields when Default is true | \[notify_group_selector\] | Clears out some fields when default is set to true. |
| No Default selector set | \[notify_group_selector\] | Ensures one active provider selector is set as default. |
| Check active default selector is unique | \[notify_group_selector\] | Ensures only one provider selector is set as default. |
| Process SMS preferences for incoming SMS | \[notify_message\] | When an SMS preference configuration defined for a particular telephony provider, then apply it for every incoming SMS. |
| Check default notify group is unique | \[notify_group\] | Validates that not more than one group is set as default Notify group. |
| Trigger conference end | \[notify_conference_call\] | When a conference call ends, triggers the notify.conference.end event |
| Update Call Active State | \[notify_call_status\] | Updates the status of the call in notify_call_status with the status received from Twilio. |
| Update Conference Call Active State | \[notify_participant | Updates the active flag in notify_participant table. Also calculates the duration when the call is ended by a participant. |
| Update Participant Active State | \[notify_participant_session\] | Updates the active flag for the participant (notify_participant), and calculates the total time on the call upon disconnecting from the call. |
| Update Participant Session Active State | \[notify_call\] | Synchronizes the state of the call between notify_call and notify_participant_session. Upon disconnecting from the call, updates notify_participant_session with the duration of the call. |
| Warn for incorrectly configured workflow | \[notify_group\] | Checks notify_group table and displays an error if the a workflow is not configured correctly |
[ ]

{#r_NotifyBusinessRules__table_w2s_dgm_zt}