---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Submit and track a request

# Submit and track a request {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Submit a request for an item or service and track the progress of your request with
the Now Mobile app.

## Vorbereitungen

Role required: none

## Prozedur

1. In the navigation bar, tap Services.
2. Browse items and services, or search for an item.
3. Tap the item or service that you would like to request.  
   Hinweis:  
   If configured by your administrator, the related items and articles area provides alternatives and additional information.
4. Select ORDER NOW.
5. On the form, fill in the fields.  
   {#order-item__table_tkp_nfy_lhb__entry__2}

   | Field | Description |
   |-|-|
   | Request for | Change this field if ordering the item for someone else. |
   | Delivery Information | Confirm the shipping address for the item. |
   | Special instructions (Optional) | Add any special instructions for the item. |
   [ ]

   {#order-item__table_tkp_nfy_lhb}
6. Tap CHECKOUT.  
   The app displays a confirmation that your request is submitted.
7. To return to the list of items, tap Close.
8. In the navigation bar, tap For Me.
9. To view all your requests, tap My Requests.
10. To view the status of your request, tap the item that you ordered.
    1. To view information about the request, use the Details tab.  
       Hinweis:  
       You can add comments for an open incident.
    2. To view field changes and comments about your request, use the Updates tab.
    3. Tap ![Plus icon]() to add comments and work notes, or to attach a file.

    {#order-item__substeps_tnr_zlx_hkb}  
    Hinweis:  
    When you add comments for a resolved incident, you can reopen it.

**Zugehörige Tasks**   

* [Configure catalogs](https://servicenow-prod.fluidtopics.net/eI0xt1oqoirVBMlPk731Kg "Enable your users to view and request their associated items in the Now Mobile app. If no catalogs are selected, users can view and request items from all catalogs in the system. By default, the app uses Service Catalog.")
* [Browse catalog items using the catalog hierarchy](https://servicenow-prod.fluidtopics.net/1~d~O8kazz8GnFzSu2hHEA "In addition to the category hierarchy, browse catalog items using the catalog hierarchy for proper context.")
* [Create a quick action in your mobile applications](https://servicenow-prod.fluidtopics.net/Xiv60DezSsjpQjxCK5q9dw "Provide easy access to an important item by creating a quick action. For example, you can create a quick action that opens a Service Catalog item.")
* [Enable notifications in Now Mobile](https://servicenow-prod.fluidtopics.net/jX4H3P1XiuPMz0_gf91nnA "Allow push notifications on your mobile device when there is an update for a request.")
* [Enable the cart in Now Mobile](https://servicenow-prod.fluidtopics.net/R9OJlmBRrBz6otl2CSE7FQ "Allow a requester to add or edit items in the cart. By default, the cart is disabled in Now Mobile.")
* [Edit the label of Submit button for a record producer](https://servicenow-prod.fluidtopics.net/wrdZ7E9rwlK3oHC3Vco2cw "For a record producer submission experience that you can relate to, edit the label of the Submit button.")
* [Configure Now Mobile properties](https://servicenow-prod.fluidtopics.net/ZjHyxmT9r2iljKuGriwOGw "Define the behavior of various catalog entities in Now Mobile.")