---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Using knowledge blocks

# Using knowledge blocks {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use knowledge blocks to simplify knowledge authoring for writers and knowledge consumption for readers.
* **[Create a knowledge block](https://servicenow-prod.fluidtopics.net/Brbt7VoGmFElHlBhW6lOJg)**   
  Create or modify a knowledge block to define a reusable piece of content that can be inserted into knowledge articles in a knowledge base. The knowledge block is secured by user criteria, which controls what users, groups, roles, companies, locations, or departments can read or not read the content in an article or search, enabling users to more easily view content that is relevant to them.
* **[Add knowledge blocks to a knowledge article](https://servicenow-prod.fluidtopics.net/kgM1iqrdKbD5XebnfzVnzQ)**   
  You can insert one or more knowledge blocks into a knowledge article within a knowledge base. Each knowledge block is secured by user criteria, which controls who can read or not read the content in an article.
* **[Preview a knowledge article with knowledge blocks](https://servicenow-prod.fluidtopics.net/gg6G5WxqlR2GSF_thFRkMw)**   
  Preview a knowledge article with knowledge blocks by user or, if published, by date. For an unpublished article, you can preview the article by user by impersonating different users to see how the article displays or hides block content (based on the user criteria set at the knowledge base and knowledge block level). For published articles, you can preview the article by both user and date to see how the article appears in past versions for different users.
* **[Integrating a custom search or knowledge article viewer with knowledge blocks](https://servicenow-prod.fluidtopics.net/N0ygEYlBE_7N2h4Eke7a3A)**   
  If you are using a custom search or knowledge article viewer with your application, you can integrate that custom search or viewer with the appropriate knowledge or knowledge blocks API.