Configure the polling interval

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • The polling interval determines how frequently the system polls for new Connect messages.

    Vorbereitungen

    Role required: admin

    Warum und wann dieser Vorgang ausgeführt wird

    The default interval is 10 seconds. You can change this value. The shorter the polling interval, the more frequently the system checks for new messages and the greater the impact on performance.

    Hinweis:
    This setting impacts Connect Chat and Connect Support.

    Prozedur

    1. Navigate to sys_properties.list.
    2. Locate the collaboration.polling_interval property.
    3. Set the Value to a different number of seconds.
      Setting the polling interval to a value smaller than 2 is likely to tax the system too heavily, while a value greater than 10 is likely to result in a poor user experience.