---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Configure custom AI-based scans for Article Optimization

# Configure custom AI-based Article Optimization scans {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

The Out-of-Box (OOB) Knowledge Center settings provide default configurations for article optimization scans. However, you can customize scans for article optimization.

## Vorbereitungen

Role required: admin

## Warum und wann dieser Vorgang ausgeführt wird

Configure
Article
Optimization scans for articles in the Knowledge Center. Two types of Article Optimization scans are available in the Knowledge Center. One is a script-based scan and the other is a AI-based scan. If you are subscribed to Now Assist,
you
can configure and run both the scan types. If you are not subscribed to Now Assist, you can configure only the script-based scans, and Article Optimization runs only the script-based scans.

## Prozedur

1. Navigate to AllKnowledgeKnowledge CenterListsArticle OptimizationScans.  
2. Select New.
   1. If you want to clone and modify an existing scan, go to the kb_assist_scan_definition table.
   2. Open a record and select Insert and stay to copy the scan.
   3. Rename the copied scan.

   {#configure-custom-ai-based-AO-scans__substeps_kqf_cz1_nhc}  
3. Fill out the record form as follows:
   1. Set the Run type field to:  
      * On change: If you want the scan to run each time an article is saved.  
        Hinweis:  
        the scan must still be associated with a job in order to run but the job schedule will not control when this scan runs.
      * Always:If you want the scan to run based on the schedule set up in the associated job.
      {#configure-custom-ai-based-AO-scans__ul_ojm_xs1_nhc}
   2. Set the Execution type to Now Assist skill.
   3. Select the Look-up icon and open the List filter.
   4. Set the condition to Name and enter part of your prompt name.
   5. Select Run to view filtered results.  
      Hinweis:  
      The list can show multiple results if the same prompt name is used in multiple skills or if there are multiple versions of a prompt due to modifications. In this case, select one of the prompts and use Preview to make sure that it's the prompt you want to select (the Active flag is a good indicator).
   {#configure-custom-ai-based-AO-scans__substeps_rhz_lfm_3hc}
4. Add scripts to the Process Inputs and Process Outputs fields.  
   Hinweis:  
   * Using a copy of an existing scan can come in handy as this specific format has to be used for sending data to the Now LLM Service and processing the results.
   * The last part of the Process Outputs script is used to define the finding record and what appears on the Article Optimization cards in the editor UI.
   {#configure-custom-ai-based-AO-scans__ul_irr_qxq_jhc}
5. Save the record.
{#configure-custom-ai-based-AO-scans__steps_ktg_fzq_jhc}

## Ergebnisse

The Article Optimization scan is custom configured.

## Nächste Maßnahme

To run the scan, you must add the configured scan to a job. For more information see, [Configuring Article Optimization jobs](https://servicenow-prod.fluidtopics.net/BNgzksQ_l_u9DrYZqRHU5w "Article Optimization jobs are used to define a schedule to run scans along with their conditional settings, if any. Each job will have one or more scans associated with it.").
**Zugehörige Tasks**   

* [Configuring custom script based Article Optimization scans](https://servicenow-prod.fluidtopics.net/rQwXgdaQxhU2NCUHt2nexA "The Out-of-Box (OOB) Knowledge Center settings provide default configurations for article optimization scans. However, users can configure new scans for article optimization.")
* [Configuring Article Optimization skill and prompts](https://servicenow-prod.fluidtopics.net/3KFFphCL8AasWdxjcxNz8w "Create custom prompts for the default Article Optimization (AO) skill in the Knowledge Center application and prompts using standalone custom skills.")
* [Activate Article Optimization skill](https://servicenow-prod.fluidtopics.net/HJ~Vtp0HD1MxOptRfT8orA "Activate the Knowledge Center Article Optimization skill to enable use of article optimization features for generating knowledge articles in the Knowledge Center.")