---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Products that benefit from CSDM

# Products that use and benefit from CSDM guidelines {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Following the CSDM guidelines generates significant benefits in impact analysis, risk analysis, and business continuity.

## Importance of CSDM to the ServiceNow AI Platform {#csdm-used-by-products__section_lqx_4ts_rfc}

{#csdm-used-by-products__table_q1l_2vs_rfc__entry__3}

| Product family | Benefits of a mature CMDB that follows the CSDM guidelines | Key metrics |
|-|-|-|
| ITSM | * Change management * True service-level reporting * Remove semantic disparity {#csdm-used-by-products__ul_lts_l5s_rfc} | * Reduced tickets * Reduced MTTR {#csdm-used-by-products__ul_q5m_k5s_rfc} |
| ITOM | * Visibility across environments * System health and availability * Map issues to business processes for prioritization {#csdm-used-by-products__ul_jgf_qvs_rfc} | * Avoided service outages * Reduced MTTR {#csdm-used-by-products__ul_ebr_qvs_rfc} |
| ITAM | * Accurate license positions * Visibility across operational and financial data {#csdm-used-by-products__ul_f2t_qvs_rfc} | * Reduced software license fines * Reduced failed audits {#csdm-used-by-products__ul_p55_qvs_rfc} |
| Strategic Portfolio Management (SPM) | * Map resources to business processes * Services based on business context * Planning scope and impact of investment / divestment {#csdm-used-by-products__ul_phw_qvs_rfc} | Reduced business risk and outages from outdated technologies |
| SecOps | * Prioritization of vulnerabilities based on business criticality * Faster incident isolation and response * End-to-end risk visibility {#csdm-used-by-products__ul_qxz_qvs_rfc} | Reduced time to remediate priority 1 vulnerabilities |
| DevOps | * Automated DevOps change management * Link between configuration changes and impacted Cls {#csdm-used-by-products__ul_osd_rvs_rfc} | Automated change |
| CSM | * Visibility across customer environment * Accurate response to incidents {#csdm-used-by-products__ul_lxw_sxs_rfc} | Customer satisfaction |
| IRM (GRC) | * Ensures quality data used for audit * Healthy, trusted data is critical for audit scoping and activities {#csdm-used-by-products__ul_fgy_vxs_rfc} | * Accurately identify audited entities * Reduced audit effort and time {#csdm-used-by-products__ul_ug2_yxs_rfc} |
[Tabelle : 1. Value across the enterprise --- impact analysis, risk analysis, and business continuity]

{#csdm-used-by-products__table_q1l_2vs_rfc}

## Benefits of the CSDM guidelines {#csdm-used-by-products__section_hqz_fp4_swb}

{#csdm-used-by-products__table_iqz_fp4_swb__entry__2}

| Benefit | Value and associated features |
|-|-|
| Rationalization --- Determine how well an enterprise application is performing | Identify insights from operational activities related to services (visualize aggregated information across all your services and supporting operations). Application Portfolio Management (APM) and IT Business Management (ITBM) |
| Outage reduction --- Identify affected business services quickly | Prioritize critical events based on service-related information. IT Service Management (ITSM) and Event Management |
| Reporting --- Consistent and reliable information about your services and digital products | Understand services, their makeups, and their accountabilities. IT Service Management (ITSM) |
| Alignment --- Align business processes to reduce risk and assure compliance | Understand Service Health (availability, CSAT, Performance, Vulnerabilities, IPC stats) Governance, Risk, and Compliance (GRC) |
[Tabelle : 2. Rationalization, outage reduction, reporting, and data alignment]

{#csdm-used-by-products__table_iqz_fp4_swb}