---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# View CIs metrics

# View metrics for CIs in a Dependency Views map {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Operational
Intelligence processes metrics data for CIs, calculates statistics and aggregations, and detects metrics anomalies. A Dependency Views map lets you switch to metrics mode to directly access the Insights Explorer that displays metrics
data for CIs on the map.

## Vorbereitungen

The Operational Intelligence (com.snc.sa.metric) plugin must be activated to enable this functionality, and metrics data needs to be processed for the CIs on the Dependency Views map.

Role required: sn_cmdb_admin or admin

## Warum und wann dieser Vorgang ausgeführt wird

Open a Dependency Views map in metric mode which integrates a Dependency Views map with the Insights Explorer functionality that is tailored to the map. In this mode, you can access Insights Explorer functions directly from the
map, to explore metrics data for the CIs on the map. All map CIs are accessible in the right hand side pane, from where you can drill into metrics data.

## Prozedur

1. Navigate to AllDependency ViewsView Map to open a map.
2. Right-click on a CI on the map and select View Metrics to open the Dependency View map in metrics mode.  
   In the panel on the right side, the CI that you selected on the Dependency View map is selected by default, and the list of all the metrics available for that CI are displayed.
3. Click the '\<' sign on the left of the CI to display all the CIs that you can explore metrics for.  
   The Insights Explorer is scoped for exploring only the CIs that currently display on the Dependency Views map, and you cannot add or remove CIs from the list. If you use map settings or filters to filter out CIs from the map, the same filtering will apply to the list of CIs that you can explore metrics for.
4. Click on a CI in the CIs list or right-click on a CI on the Dependency Views map, to drill down to the CI's metrics.
5. Click the Dependencies Map tab or the Metrics tab to switch modes:
   1. In Metrics mode: The full functionality of the Insights Explorer is available, you can create metric charts by dragging metrics into the canvas.  
      You can modify chart settings, select different time ranges for the charts, and perform other actions as described in [View metric values in the Insights Explorer](https://www.servicenow.com/docs/access?context=view-metrics-explorer&version=australia&pubname=australia-it-operations-management&ft:locale=en-US).
   2. In Dependencies Map mode: Select a CI on the map to drill down to its metrics data, drop-down the Layout list to choose a different layout, or modify map settings.
   {#view-ci-metrics__substeps_brt_cbj_mw}
**Zugehörige Tasks**   

* [View a Dependency Views map](https://servicenow-prod.fluidtopics.net/rp~aj46mS299rIqJVmKjbA "When you display a Dependency Views map, the map is centered on the root CI and displays the layout and number of levels defined in the map properties. If Operational Intelligence is activated, then a Dependency Views map provides a mode that lets you directly access metrics information for the CIs on the map.")
* [Save or load a Dependency Views map](https://servicenow-prod.fluidtopics.net/BOHtS5uYAIAsxF_i9iUzhg "In the View Map module, use the menu icon to save and load Dependency Views maps.")
* [Delete a saved Dependency Views map view](https://servicenow-prod.fluidtopics.net/yxhvUyAXH~6BUmzNQvhlJg "Use the Saved Views module to delete a previously saved view.")
* [Change the layout of Dependency Views map](https://servicenow-prod.fluidtopics.net/8hqDIs52C8Wnmx0m8qCjPw "You can select from different layout options for your Dependency Views map.")
* [Filter the view of a Dependency Views map](https://servicenow-prod.fluidtopics.net/8swSzHgeYBCp1Ecr7x8jhg "Filter a Dependency Views map to display specific types or categories of configuration items.")
* [Perform actions on nodes in a Dependency Views map](https://servicenow-prod.fluidtopics.net/2MjKwbSx3nNMTRMo9QyGBg "You can view various related items for the nodes in a Dependency Views map.")
* [Export a Dependency Views map](https://servicenow-prod.fluidtopics.net/5VWNuWIdtV5vOi216PUc_g "Export a Dependency Views map to an image in PNG format.")
* [View collapsed nodes in a Dependency Views map](https://servicenow-prod.fluidtopics.net/_P8MTYQRCl8NTPiZWB79Fw "Cluster and virtually grouped nodes can be displayed in a collapsed mode to avoid unnecessary clutter in large maps.")