Add new request items

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Use ServiceNow's web-based interface to add new items to a request.

    Vorbereitungen

    Roles required: Only an administrator or a user with the catalog_admin role can add a new item to a submitted request.

    Warum und wann dieser Vorgang ausgeführt wird

    Modifying a request does not resubmit it to the approval process.

    Prozedur

    1. Navigate to All > Service Catalog > Open Records > Requests and open an existing request.
    2. Click Add New Item.
      Hinweis:
      The Add New Item button appears only if the current Request state is Pending Approval. After the request is approved, this button is no longer available and you will not be able to add new items.
    3. In the dialog box that appears, choose an item and a quantity to add.
    4. Click OK.