Knowledge blocks authoring in Agent Workspace
Reuse content by creating, editing, and publishing knowledge blocks in Agent Workspace.
You can perform the following knowledge blocks-related tasks in Agent Workspace:
- Create a knowledge block for a knowledge base.
- Manage all unpublished and published knowledge blocks authored by you.
- Add knowledge blocks
to a knowledge article.
When adding a knowledge block to a knowledge article, you can also add knowledge blocks to any fields associated with an article template if used for an article.
- Retire a knowledge block not used in any knowledge articles.