---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Knowledge article templates

# Knowledge article templates {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Article templates have pre-defined fields structured in a specific order. These
templates help create a consistent structure for knowledge articles.

Using the Knowledge Article Templates feature, as a knowledge administrator (a user with
knowledge_admin role), you can create article templates, add or customize fields in a
template, and activate or deactivate a template.

As a security administrator (a user with security_admin role), you can configure field-level
security in any template to make it visible to specific users.

As an author, you can create articles using pre-defined article templates or any newly
created article templates.

## Pre-defined knowledge article templates {#knowledge-article-templates__section_x3w_kx1_zbb}

Use either the standard template or one of the pre-defined How To, What Is, FAQ or KCS
article templates.  
Hinweis:  
When you upgrade Knowledge Management to Kingston or later releases, all the
existing articles from the earlier version automatically use the standard template of
the upgraded version. For example, if you upgrade Knowledge Management from
Jakarta to Kingston, all existing articles use the standard template available in the
Kingston version.

All pre-defined templates are inactive by default. If you do not activate a template,
the articles automatically use the standard template. As a knowledge admin, you can
activate a template by navigating to KnowledgeAdministrationArticle Templates. Then in the article template list, set the Active

field to true for one or more templates you would like to activate.

Templates are associated with knowledge bases. Only templates which are active and associated with a knowledge base are shown.

The template structure is stored in kb_article_template while the fields for each template are stored in kb_article_template_definition. For creating and manipulating templates navigate to KnowledgeAdministrationArticle Templates.

The table below lists the fields available in each template and the name of the template
table.  
{#knowledge-article-templates__table_mqs_grq_lbb__entry__4}

| Template name | Template fields | Maps to table | SEO Description Tag |
|-|-|-|-|
| FAQ | * Question * Answer {#knowledge-article-templates__ul_nqs_grq_lbb} | FAQ \[kb_template_faq\] | Question |
| How To | * Introduction * Instructions {#knowledge-article-templates__ul_ww3_rtq_lbb} | How To \[kb_template_how_to\] | Introduction |
| What Is | * Introduction * Explanation {#knowledge-article-templates__ul_yhv_b5q_lbb} | What Is \[kb_template_what_is\] | Introduction |
| KCS Article | * Issue * Environment * Cause * Resolution {#knowledge-article-templates__ul_p5g_r5q_lbb} | KCS Article \[kb_template_kcs_article\] | Issue |
| Standard | Text | kb_knowledge | Text |
[Tabelle : 1. Pre-defined knowledge article templates]

{#knowledge-article-templates__table_mqs_grq_lbb}

## Activating knowledge article templates {#knowledge-article-templates__section_jr1_bmk_tbb}

The Knowledge Article Templates feature is activated with the Knowledge Management Advanced (com.snc.knowledge_advanced) plugin. After the feature is activated, when creating an article, option to choose a template for the
article appears. For details, see [Activate the Knowledge Management Advanced plugin](https://servicenow-prod.fluidtopics.net/J90Hkp1E8ZldaR2ecCW8ZQ "Activate the Knowledge Management Advanced plugin (com.snc.knowledge_advanced) to enable advanced features for Knowledge Management.").

## Deactivating knowledge article templates {#knowledge-article-templates__section_yvj_xyh_f3b}

You cannot delete an article template because article templates have an associated child
table. Deleting a template would also require deleting the child table. Due to the
limitations on dropping tables, article templates and template columns are explicitly made
non-deletable. Instead, you can disable the Knowledge Article Templates feature by clearing
the Active check box on the Article Template form.  
Hinweis:  
The Standard template is available by default and can't be made inactive.
**Zugehörige Konzepte**   

* [Configure knowledge article templates](https://servicenow-prod.fluidtopics.net/N2km31758YgRTZNfn68XZA "Configure knowledge article templates to customize and display content as per your requirements.")