Customize fields in the approval message for change request

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Customize the body message for a change request approval sent in Microsoft Outlook.

    Vorbereitungen

    Role required: oam_admin

    Prozedur

    1. Navigate to All > Actionable Messages > OAM Definition.
    2. Click OAM Change Approval.
    3. In the OAM Container section, customize the following fields as required:
      1. Title: Title of the Outlook approval notification.
      2. Requester info: User who created the request.
      3. Request Details: This field can be customized. You can also add additional fields as per the requirement.
    4. Click Update.

      The approval message is displayed in Microsoft Outlook as shown below. Click View Approval Request to view the request in ServiceNow instance.

      Change approval in Microsoft Outlook