---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Add a skill

# Add a skill {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Create skills to specify the competencies of your users and associate them with
users, and configuration items.

## Vorbereitungen

Role required: skill_admin or admin

## Prozedur

1. Identify skills.  
   Take an inventory of all skills you currently have and would need across your
   organization. For example, if you are using Customer Service, you may have
   agents who have Java as a technical skill and you may need agents who have
   experience in network administration. If you are using Human Resources, you
   may have employees who have coaching as a skill and you may need employees
   who can get new hires on board.
2. Add skills.  
   You can associate each skill with other skills, users, or configuration
   items. You can assign users to tasks or projects, or identify employees with
   specific skills using these associations.
   1. Navigate to SkillsAll Skills.
   2. Click New.
   3. Enter a name and description for the skill and then right-click the form and click Save.
   4. If you want to associate subskills with the skill, click the Contains Skills tab and create a new skill or add an existing skill as a subskill.  
      The subskill is automatically inherited by the user or group that contains the associated skill.
   5. Specify skills for users by clicking the Users tab and creating a new user for the skill or adding existing users.
   6. Associate the skill with configuration items by clicking the Model tab and adding one or more configuration items.
   {#t_CreateASkill__substeps_n34_cgs_1hb}
3. Click Update.