---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Generative AI summarization on the standard ticket page

# Generative AI summarization on the standard ticket page {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

On the standard ticket page, requesters can quickly access a generative AI summary of the ticket and its recent activity at the top. To display this summary, make sure the Summary fields is set up on the
Ticket configuration page and that the Now Assist in Standard Ticket Page skill is enabled.

The ticket page provides an on-demand summary. When the requester selects Summarize, a summary appears at the top, making key information quickly accessible and improving efficiency. Each summary uses a set structure for consistency,
making information easy to understand and improving communication in the ticketing process.
**Zugehörige Informationen**   

* [Now Assist in Standard Ticket Page](https://www.servicenow.com/docs/access?context=now-assist-in-standard-ticket-page&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
* [Configure the standard ticket page](https://www.servicenow.com/docs/access?context=configure-st-page&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US)