---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Link documents to Knowledge articles

# Link documents to Knowledge articles {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Manage a document and access the latest version of the document from an article by
linking the document to a Knowledge article.

## Vorbereitungen

Your administrator must have activated the following plugins:

* Knowledge Document plugin (com.snc.knowledge_document)
* Knowledge Management Advanced plugin (com.snc.knowledge_advanced)

{#t_ViewKnowledgeLinkedToADocument__ul_bnt_5n4_vgb}

The document is already uploaded and published. For more information, see [Upload a document](https://servicenow-prod.fluidtopics.net/CKOyedV2rdiC6wVXP4DvRQ "Upload a document into a saved record. You can upload text files, spreadsheets, presentations, PDF files, and more.") and [Publish an approved revision](https://servicenow-prod.fluidtopics.net/3Cozut581VSvwIlKLInxhA "Publish a document revision that has been approved.").

You must have contribute access
to the Knowledge Base within which the article linked to the document is
stored.
If a Knowledge article is already linked to the document, you must have contribute access to the article.

Role required: document_management_user and
knowledge

## Warum und wann dieser Vorgang ausgeführt wird

You can link the initial or revised version of a document to a Knowledge article. The document appears as an attachment to the linked article. Revising a document doesn't automatically update the document attached to the linked Knowledge article. Therefore, every time you revise a document, you must again link the revised document to the Knowledge article.  
Hinweis:  
As the owner of a document or an administrator, you can link the document to a
published article. If the article is checked out by another user, you can't link
the document to the associated article, unless the article is published.

A managed document can only be linked to one article.

## Prozedur

1. Navigate to Managed DocumentsDocumentsAll.
2. Click the document.
3. In the Knowledge Settings related list, fill in the fields.  
   {#t_ViewKnowledgeLinkedToADocument__table_jp1_44s_xp__entry__2}

   | Field | Description |
   |-|-|
   | Behavior | Process performed when the Link to Knowledge related link is clicked. A behavior is one of the following types: * Always create record: A new Knowledge article is created and linked with the latest published revision of the document as an attachment. * Update existing record: The linked Knowledge article is updated with the latest published revision of the document as an attachment. If no Knowledge articles exist for the document, a new Knowledge article is created. {#t_ViewKnowledgeLinkedToADocument__ul_mcz_br2_wmb} Hinweis: Once you select a behavior setting for a document, you can't modify it later when revising the document. |
   | Knowledge Base | Knowledge Base in which the Knowledge article is stored. You can associate a Knowledge article with one Knowledge Base only. If you are using an article template, you can modify this value only if the template is available in the other Knowledge Base. |
   | Type | Article template to create a Knowledge article using defined fields and values. Hinweis: when a Knowledge article is created, the Type field becomes read-only. |
   | Valid to | Date that the article expires. Adds valid to date information to the same field in the Knowledge article. |
   | Short description | A few words or short phrase describing the Knowledge article. Adds the short description to the same field in the Knowledge article. |
   [Tabelle : 1. Knowledge settings]

   {#t_ViewKnowledgeLinkedToADocument__table_jp1_44s_xp}
4. Click the Link to Knowledge related link.
5. **Wahlweise:** In the information message that is displayed, click the message link to view the Knowledge article.
{#t_ViewKnowledgeLinkedToADocument__steps_dmp_1n2_wmb}

## Ergebnisse

The uploaded document is added as an attachment to a Knowledge article. Depending on the Behavior field value specified in the Knowledge settings related list, the Knowledge article is created or updated with the document.