---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Now Assist in Conversational Catalog Request

# Now Assist in Conversational Catalog Request {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Speed up and provide a conversational and streamlined experience based on generative AI while submitting a catalog item request in Virtual Agent. Your organization can increase self-service and reduce operating costs.

## Get started {#now-assist-in-conversational-catalog-request__cf-app-landing-get-started}

|-|-|
| Catalog Conversational CoverageLearn about conversational catalog request. | Conversational catalog overview dashboardLearn about conversational catalog dashboard and how to view the dashboard. |
[ ]

{#now-assist-in-conversational-catalog-request__table_pwh_zfm_xfc}  
Wichtig:  
Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Please check for availability updates in future releases.  
Wichtig:  
Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.

## AI limitations {#now-assist-in-conversational-catalog-request__section_u2h_jml_2bc}

This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not
always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility
to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making
purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-in-conversational-catalog-request__p_kv2_nfg_h1c}

## Data processing {#now-assist-in-conversational-catalog-request__id_bwy_lml_2bc}

This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-in-conversational-catalog-request__p_lv2_nfg_h1c}

## Data collection {#now-assist-in-conversational-catalog-request__id_fqp_nml_2bc}

ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).{#now-assist-in-conversational-catalog-request__p_jv2_nfg_h1c}
* **[Configure Now Assist in Conversational Catalog Request](https://servicenow-prod.fluidtopics.net/TaAnSAp7nCjIVTQ3hsbNEg#configure-gen-ai-catalog-item)**   
  Speed up and provide a conversational and streamlined experience based on generative AI while submitting a catalog item request in Virtual Agent. Your organization can increase self-service and reduce operating costs.
* **[Fulfillers can request catalog items for others](https://servicenow-prod.fluidtopics.net/JBTzaXO~0dUrk9XPeyrMZg)**   
  The experience for fulfillers streamlines the process of making catalog requests on behalf of others. This tailored workflow leverages parent context, such as incidents or cases, to improve efficiency, accuracy, and traceability of requests.
* **[Virtual Agent render type](https://servicenow-prod.fluidtopics.net/KASrBeoqgFA25GSMyDz9wg)**   
  A catalog item can be rendered in Virtual Agent as a conversation, window, or pop-up.
* **[Conversational catalog request reference](https://servicenow-prod.fluidtopics.net/sNHsZL2pOOaQ4xaYQkaRFg)**   
  Reference topics provide additional information about configuration properties, roles, and more.