---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Configure a user action for the article view page

# Configure a user action for the article view page {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Configure a user action for the Knowledge Management article view page in
the Knowledge Management
Service Portal.

## Vorbereitungen

Role required: sp_admin or admin

## Warum und wann dieser Vorgang ausgeführt wird

The article view page uses the Knowledge Article Content widget to provide user
actions. Use the widget instance options to customize these actions.

Ensure that the application scope on the ServiceNow AI Platform is set to Knowledge Management
Service Portal.

User actions available for the article view page appear in a menu after clicking the
overflow icon (![Overflow icon]()) in the article header. These actions enable users to flag an article, edit
an article, or create an incident for an article.

## Prozedur

1. Navigate to the Knowledge Management Service Portal article view page.
2. Control + right-click the article header.
3. Click Instance Options.
4. Configure the desired settings for the Knowledge Article Content widget.  
   {#config-user-action-on-article-view__table_KM_SP_filter_facet_widgets__entry__2}

   | Instance option | Description |
   |-|-|
   | Bootstrap color | The color of the widget header. |
   | CSS | Custom configurations that determine the look and feel of the elements in the widget. For more information, see [Service Portal SCSS Primer](https://www.servicenow.com/docs/access?context=scss-primer&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US). |
   | Hide All Actions | Hides the user actions in the article header including the Subscribe/Unsubscribe button and the overflow icon. |
   | Show Version Information | Displays version information for the selected article. Requires the Knowledge Management Advanced plugin (com.snc.knowledge_advanced). |
   | Show Create Incident Action | Displays the Create Incident user action when a user clicks the overflow icon in the article header. |
   | Create Incident Action Label | The label for the user action that appears in the overflow icon menu. The default is Create Incident. |
   | Create Incident Action URL | The target URL for the Create Incident user action. If no URL is specified, the system uses the URL in the glide.knowman.create_incident_link system property. |
   | Redirect to the latest article | Redirects the article view page to the latest accessible version of the article, if available. Disable the Show Version Information option to hide the version information on the article view page because any version link will redirect to the latest version only. |
   [ ]

   {#config-user-action-on-article-view__table_KM_SP_filter_facet_widgets}
5. Click Save.
{#config-user-action-on-article-view__steps_bl4_ryq_tz}