---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Process status: incomplete score

# CMDB Health process status: incomplete score {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The CMDB Health Dashboard shows the string 'incomplete score' for a metric when it fails to calculate the score for the metric.  
'Incomplete score' is displayed when:

* The number of CIs that are failing the tests of one of its sub-metric, reaches the failure threshold set for the metric. In this situation, the processing status for the respective parent metric (for example, correctness) is set to 'incomplete' in the CMDB Health Metric Status \[cmdb_health_metric_status\] table. Processing for the failing metric in the current cycle stops, and therefore there are no aggregated health scores for the sub-metric or for the parent metric.To remediate, you need to resolve the underlying cause of CIs failing the sub-metric tests. See [CMDB Health process status: failure threshold reached](https://servicenow-prod.fluidtopics.net/dxFKBtV4~IU68zRW_9p7zA "The CMDB Health Dashboard shows the string ‘failure threshold reached' when the number of CIs that are failing the metric tests, reaches the failure threshold set for the metric.") for more information about resolving the failures of the sub-metric.

* An error is encountered while processing the sub-metric. To remediate, examine the system logs to determine the cause of the error. After fixing the cause of the problem, restart processing by manually executing the
  respective parent metric dashboard job.

{#incomplete-score__ul_tv3_qm2_ry}