--- sourceDocument: Australia ServiceNow AI Platform Capabilities sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform Release : - australia ft:locale : - de-DE ft:publication_title : - Australia ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Configure the Knowledge Management Service Portal # Configure the Knowledge Management Service Portal {#ariaid-title1} * Freigeben Version: Australia * * Aktualisiert 12. März 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer The Knowledge Management Service Portal enables users to perform the same operations that are available with the Knowledge Management V3 plugin. From the portal, users can view knowledge bases and articles, search for information, sort and filter search results, and provide feedback. * For new customers on the Madrid and later releases, the Knowledge Management Service Portal plugin (com.snc.knowledge_serviceportal) is active by default. * For existing customers on release versions prior to Madrid, activate the plugin, if required. * Configure the [Knowledge Management Service Portal properties](https://servicenow-prod.fluidtopics.net/JNGt9sDoEgZFQhUt2Rx3vQ "Knowledge Management Service Portal properties determine how information is displayed on the Knowledge portal. You must have the admin role to set configuration properties."), including the property that directs users to the Knowledge Management homepage in the Knowledge Management Service Portal. {#knowledge-management-service-portal__ul_ddr_wrl_5fb} * Navigate to Service PortalPortals and click Knowledge Portal (Knowledge Management Service Portal is named as Knowledge Portal). See [Service Portal](https://www.servicenow.com/docs/access?context=c_ServicePortal&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US) for more information about creating a custom interface. * System administrators can configure portal pages and configure widgets for searching, sorting, and filtering knowledge base information. To configure widget instance options and configure search, sort, and filter features, see [Knowledge Management Service Portal widgets](https://servicenow-prod.fluidtopics.net/vQZPUqCOfFSKSQWKMfl_0g "The Knowledge Management Service Portal uses a number of widgets to enable searches, display search results, and display articles, related articles, and related items.") * To add knowledge bases to the Knowledge Service Portal, complete the following steps. 1. Navigate to Service PortalPortals, and click Service Portal. 2. Click the Knowledge Bases related list. 3. Click Edit to map one or more knowledge bases to the portal. Hinweis: If no knowledge bases are added, all knowledge bases are available in the portal. If knowledge bases are mapped, only those knowledge bases are available in the portal. All search results and all widgets display results from the mapped knowledge bases only. {#knowledge-management-service-portal__ol_ab1_v23_tgb} * Hinweis: Starting with the Washington DC release, the Knowledge Management v3 homepage (com.snc.knowledge3) is being prepared for deprecation in the future Y release. It is replaced by the Knowledge Management Service Portal (com.snc.knowledge_serviceportal), which is active by default for customers on Madrid and later releases. For more information about the new experience, see [Knowledge Management Service Portal homepage features](https://servicenow-prod.fluidtopics.net/643l~2QjRr_EJbS1ukyalQ "The Knowledge Management Service Portal homepage displays knowledge articles organized by knowledge base and category, as well as featured content and popular articles. Learn how to navigate the homepage to search for and find useful and relevant information quickly."). {#knowledge-management-service-portal__ul_nt5_sfp_vz} ## Section 508 compliance features {#knowledge-management-service-portal__section_jvk_r21_4z} Users can view and interact with the Knowledge Management article view page in the Knowledge Management Service Portal using Section 508 compliance features. See [Enabling accessibility features](https://www.servicenow.com/docs/access?context=c_SetUpSect508ComplianceFeature&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US) for more information. * **[Enable external or public users to view knowledge articles from the Knowledge Management Service Portal](https://servicenow-prod.fluidtopics.net/xJW_EgCaUioI~PDWp5ewAA)** Enable knowledge articles on the Knowledge Management Service Portal to be visible to external or public users. * **[Knowledge Management Service Portal widgets](https://servicenow-prod.fluidtopics.net/vQZPUqCOfFSKSQWKMfl_0g)** The Knowledge Management Service Portal uses a number of widgets to enable searches, display search results, and display articles, related articles, and related items. * **[Search using the Knowledge Management Service Portal](https://servicenow-prod.fluidtopics.net/~XN3WZEyW78wAmuLKEu0BQ)** Enter one or more words in the search bar on the Knowledge Management Service Portal homepage to view all search results. * **[Integrating Knowledge Management features with the Service Portal](https://servicenow-prod.fluidtopics.net/RYNf~g0gXeDLGK4VzVsG2Q#conf-service-portal-know-management)** To create a consistent user experience for Knowledge Management, integrate Knowledge Management Service Portal in your end-user facing Service Portal. * **[Configure custom SEO tags for canonical URLs and localized knowledge articles](https://servicenow-prod.fluidtopics.net/5hvtOhxthR4niz1B4~bxrA)** Discover relevant knowledge articles through search engines by adding custom SEO tags for canonical URLs and hreflang tags to the knowledge article view page. * **[Enable and configure AI Search for Knowledge Management Service Portal](https://servicenow-prod.fluidtopics.net/xadMkYTbdNcPQRiSqvcJag)** Enable and define the AI Search experience in Knowledge Management Service Portal. **Zugehörige Tasks** * [Import a Word document to a knowledge base](https://servicenow-prod.fluidtopics.net/Yi7k3TKepH476B6elM6btg "Import a Word document to create a knowledge article.") * [Import a Word document to a knowledge base using Knowledge Management v3](https://servicenow-prod.fluidtopics.net/ETeHASjFJgdl~3e~MoRFAA "Import a Microsoft Word document using Knowledge Management v3 homepage to create a knowledge article.") **Zugehörige Informationen** * [Knowledge Management FAQ](https://community.servicenow.com/community?id=community_article&sys_id=637ffc92db519490d82ffb24399619f3)