Retire a knowledge block in Agent Workspace

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Retire a published knowledge block if you no longer want it to be available for users to view or search.

    Vorbereitungen

    You must have contribute access to the knowledge base that stores the knowledge block you want to retire.

    Role required: agent_workspace_user and knowledge

    Warum und wann dieser Vorgang ausgeführt wird

    You can retire knowledge blocks only if they are not used in any knowledge articles.

    Prozedur

    1. Navigate to All > Agent Workspace > Agent Workspace Home.
    2. Go to Lists > Knowledge Articles > Published.
    3. Select the knowledge block you want to retire.
    4. Click Edit.
    5. Click Retire.

    Ergebnisse

    The knowledge block is retired depending on the workflow setting of its knowledge base.
    • Knowledge - Instant Retire: The knowledge block is immediately retired.
    • Knowledge - Approval Retire: The knowledge block is retired on approval completion.

    When retired, your knowledge block no longer appears in the Published list under Knowledge Blocks in Agent Workspace.