---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Configure Self-Service Analytics

# Configure Self-Service Analytics {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Configure the Self-Service Analytics
framework so you can use the generated metrics in a dashboard.

## Vorbereitungen

Role required: admin

## Warum und wann dieser Vorgang ausgeführt wird

Complete the following tasks to use the metrics generated by the Self-Service Analytics framework in a dashboard of an application:

## Prozedur

1. [Activate Self-Service Analytics](https://servicenow-prod.fluidtopics.net/b2DzjGlqiopXyPqRZh_LJQ "Activate the Self-Service Analytics Core plugin (com.snc.self_service_analytics_core) if you have the admin role. This plugin activates related plugins if they are not already active.").
2. [Configure activity contexts for Self-Service Analytics](https://servicenow-prod.fluidtopics.net/YDICBcCK4wL1_co22Cvy0w "Define the type of activities you want to collect as Self-Service Analytics data for a user entity such as consumers and customer contacts.").
3. [Configure pattern elements for Self-Service Analytics](https://servicenow-prod.fluidtopics.net/LxLEd7h0n0or9Nqh_jelHg "Configure a pattern element to specify a single activity type and how many times it occurs. Each pattern element is implemented as regular expressions.").
4. [Configure pattern element groups for Self-Service Analytics](https://servicenow-prod.fluidtopics.net/RRZccYSrHwyli7Mkw0WDNg "Define a logical combination of two pattern elements, pattern element group, or both and how many times the combination occurs. Each pattern element group is implemented as regular expressions.").
5. [Configure activity patterns for Self-Service Analytics](https://servicenow-prod.fluidtopics.net/4L8unwBh0T68TBm~uVYdPQ "Configure an activity pattern to combine the pattern element, pattern element group, or both for a user entity and link them to an outcome.").
6. [Set up the deflection configuration for Self-Service Analytics](https://servicenow-prod.fluidtopics.net/rQVR2HvtaDzJz5bF6fArIA "Associate a period of time with an activity context that defines how long a system will wait for a case to be created to match a deflection pattern.").
7. [Configure scheduled jobs for Self-Service Analytics](https://servicenow-prod.fluidtopics.net/AKu3uKYHxjjJCdOSUdS_zw "Schedule when to run the deflection configuration to generate the activities that match an activity pattern within an activity window.").
* **[Activate Self-Service Analytics](https://servicenow-prod.fluidtopics.net/b2DzjGlqiopXyPqRZh_LJQ)**   
  Activate the Self-Service Analytics Core plugin (com.snc.self_service_analytics_core) if you have the admin role. This plugin activates related plugins if they are not already active.
* **[Configure activity contexts for Self-Service Analytics](https://servicenow-prod.fluidtopics.net/YDICBcCK4wL1_co22Cvy0w)**   
  Define the type of activities you want to collect as Self-Service Analytics data for a user entity such as consumers and customer contacts.
* **[Configure pattern elements for Self-Service Analytics](https://servicenow-prod.fluidtopics.net/LxLEd7h0n0or9Nqh_jelHg)**   
  Configure a pattern element to specify a single activity type and how many times it occurs. Each pattern element is implemented as regular expressions.
* **[Configure pattern element groups for Self-Service Analytics](https://servicenow-prod.fluidtopics.net/RRZccYSrHwyli7Mkw0WDNg)**   
  Define a logical combination of two pattern elements, pattern element group, or both and how many times the combination occurs. Each pattern element group is implemented as regular expressions.
* **[Configure activity patterns for Self-Service Analytics](https://servicenow-prod.fluidtopics.net/4L8unwBh0T68TBm~uVYdPQ)**   
  Configure an activity pattern to combine the pattern element, pattern element group, or both for a user entity and link them to an outcome.
* **[Set up the deflection configuration for Self-Service Analytics](https://servicenow-prod.fluidtopics.net/rQVR2HvtaDzJz5bF6fArIA)**   
  Associate a period of time with an activity context that defines how long a system will wait for a case to be created to match a deflection pattern.
* **[Configure scheduled jobs for Self-Service Analytics](https://servicenow-prod.fluidtopics.net/AKu3uKYHxjjJCdOSUdS_zw)**   
  Schedule when to run the deflection configuration to generate the activities that match an activity pattern within an activity window.

**Zugehörige Informationen**   

* [Self-Service Analytics dashboard for customer service](https://www.servicenow.com/docs/access?context=ssa-cs-dashboard&version=australia&pubname=australia-customer-service-management&ft:locale=en-US)