---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Differences between Notify-Twilio and Notify-Twilio Direct

# Differences between Notify-Twilio and Notify-Twilio Direct {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Describes the differences between the Notify-Twilio and Notify-Twilio Direct drivers,
including architecture, workflows, Twilio support, and task-initiated conference
calls.
{#difference-notify-twilio-direct__table_hm1_std_jlb__entry__2}

| Notify-Twilio (com.snc.notify.twilio) | Notify-Twilio Direct (com.snc.notify.twilio_direct) |
|-|-|
| This plugin is deprecated. Notify - Twilio Direct Driver now replaces this plugin. | Provides next generation integration with Twilio and Notify. |
| Uses Java SDK based integration with Twilio. | It is a JavaScript based driver which uses platform provided outbound REST APIs to connect to Twilio. |
| NA | Adds support for various advanced SMS features such as Co-pilot messaging, Twilio Notify bulk SMS. |
| NA | Adds support for various functionalities in conference calls such as view the participant who is speaking on the conference call, disable beep when someone enters/exits a conference, advanced call features like machine detection and so on. |
[Tabelle : 1. Differences between Notify-Twilio and Notify-Twilio Direct]

{#difference-notify-twilio-direct__table_hm1_std_jlb}