---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# HAM data indicators

# Indicators used in the CMDB success advisor for HAM dashboard {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 Minuten Lesedauer

Indicators enable viewing of high-level metrics that highlight data quality, completeness, and synchronization issues across hardware assets and configuration items (CIs).

## CMDB success advisor for HAM dashboard indicators {#cmdb-sa-ham-dashboard-indicators__section_emb_rpj_fgc}

Assets created for virtual CIs{#cmdb-sa-ham-dashboard-indicators__asset-created-virtual-ci}
:   Total number of virtual CI assets in the Hardware \[alm_hardware\] table created daily, where the life cycle stage of CI is operational, the asset field is not empty, and the CI is marked as virtual.

Assets missing CI{#cmdb-sa-ham-dashboard-indicators__assets-missing}
:   Total number of hardware assets in the Hardware \[alm_hardware\] table missing a linked CI from the Hardware \[cmdb_ci_hardware\] class, measured daily, where the CI is operational, the asset is actively in use, and no CI is
    linked to the asset.

CI install status vs. asset state matched{#cmdb-sa-ham-dashboard-indicators__ci-install-status-asset-state-matched}
:   All CI records from the Hardware \[cmdb_ci_hardware\] class where the installation status correctly aligns with the expected asset state, promoting accurate and reliable asset management.

CI install status vs. asset state mismatched{#cmdb-sa-ham-dashboard-indicators__ci-install-status-asset-state-mismatched}
:   All CI records from the Hardware \[cmdb_ci_hardware\] class with an installation status that doesn't align with the expected asset state, resulting in erroneous asset management.

CIs missing asset{#cmdb-sa-ham-dashboard-indicators__ci-missing-asset}
:   Total number of CI records from the Hardware \[cmdb_ci_hardware\] class missing a linked asset, measured daily, where the life cycle stage of CI is operational and no asset is associated with the CI.

CIs missing assigned to{#cmdb-sa-ham-dashboard-indicators__ci-missing-assigned-to}
:   Total number of CI records from the Hardware \[cmdb_ci_hardware\] class missing an assigned owner, measured daily, where the CI lacks an assigned owner.

CIs missing location{#cmdb-sa-ham-dashboard-indicators__ci-missing-location}
:   Total number of CI records from the Hardware \[cmdb_ci_hardware\] class missing a location, measured daily, where the CI doesn't have a location assigned.

CIs missing managed by group{#cmdb-sa-ham-dashboard-indicators__ci-missing-managed-by-grp}
:   Total number of CI records from the Hardware \[cmdb_ci_hardware\] class missing a managed by group, measured daily, where the CI doesn't have a managed by group assigned.

CIs missing manufacturer{#cmdb-sa-ham-dashboard-indicators__ci-missing-manufacturer}
:   Total number of CI records from the Hardware \[cmdb_ci_hardware\] class missing a manufacturer, measured daily, where the CI doesn't have a manufacturer specified.

CIs missing model ID{#cmdb-sa-ham-dashboard-indicators__ci-missing-model-id}
:   Total number of CI records from the Hardware \[cmdb_ci_hardware\] class missing a model ID, measured daily, where the CI doesn't have a model ID or model display name specified.

CIs missing model name{#cmdb-sa-ham-dashboard-indicators__ci-missing-model-name}
:   Total number of CI records from the Hardware \[cmdb_ci_hardware\] class missing a model name, measured daily, where the CI doesn't have a model name specified, with or without a model ID.

CIs missing model number{#cmdb-sa-ham-dashboard-indicators__ci-missing-model-number}
:   Total number of CI records from the Hardware \[cmdb_ci_hardware\] class missing a model number, measured daily, where the CI is not associated with a model ID, or is associated with a model ID that is missing a model
    number.

CIs missing owner{#cmdb-sa-ham-dashboard-indicators__ci-missing-owner}
:   Total number of CI records from the Hardware \[cmdb_ci_hardware\] class missing an owner, measured daily, where the CI doesn't have an owner assigned.

CIs missing serial number{#cmdb-sa-ham-dashboard-indicators__ci-missing-serial-number}
:   Total number of CI records from the Hardware \[cmdb_ci_hardware\] class missing a serial number, measured daily, where the CI doesn't have a serial number assigned.

CIs not updated in last 7 days{#cmdb-sa-ham-dashboard-indicators__ci-not-updated-7}
:   Total number of CI records from the Hardware \[cmdb_ci_hardware\] class not updated in the last seven days, measured daily, where the update timestamp is older than seven days.

CIs not updated in last 14 days{#cmdb-sa-ham-dashboard-indicators__ci-not-updated-14}
:   Total number of CI records from the Hardware \[cmdb_ci_hardware\] class not updated in the last 14 days, measured daily, where the update timestamp is older than 14 days.

CIs not updated in last 30 days{#cmdb-sa-ham-dashboard-indicators__ci-not-updated-30}
:   Total number of CI records from the Hardware \[cmdb_ci_hardware\] class not updated in the last 30 days, measured daily, where the update timestamp is older than 30 days.

CIs not updated in last 60 days{#cmdb-sa-ham-dashboard-indicators__ci-not-updated-60}
:   Total number of CI records from the Hardware \[cmdb_ci_hardware\] class not updated in the last 60 days, measured daily, where the update timestamp is older than 60 days.

CIs not updated in last 90 days{#cmdb-sa-ham-dashboard-indicators__ci-not-updated-90}
:   Total number of CI records from the Hardware \[cmdb_ci_hardware\] class not updated in the last 90 days, measured daily, where the update timestamp is older than 90 days.

Hardware CIs group by{#cmdb-sa-ham-dashboard-indicators__hw-ci-group-by}
:   Total number of CI records from the Hardware \[cmdb_ci_hardware\] class, measured daily and grouped by model category and discovery source.