---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Enroll for the Password Reset program using emailed codes

# Enroll for the Password Reset program using emailed codes {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

To verify your identity while resetting your password, you enter a code that was sent
to your email address. You can enroll for this program on a mobile device.

## Vorbereitungen

Role required: none

## Warum und wann dieser Vorgang ausgeführt wird

During this enrollment process, you add the email address, the system sends you a
code so you can verify the address, and then you authorize the address to be used
for the Password Reset process. By default, the system sends the code
to the email address that is associated with your ServiceNow
profile. You can send the code to additional email addresses.

## Prozedur

1. Navigate to AllPassword ResetEnroll and then click the Email Verification tab.  
   If your organization requires you to enroll for the Email verification method, then the tab is marked with an asterisk (\*). Email addresses that were added previously are listed on the tab.
2. Click Add Email, enter the email address and a meaningful email name to associate with the address and then click Add Email.  
   Repeat the process for as many email addresses as you need.
3. On the Email Verification tab, for each email that should receive Password Reset codes, click Verify.  
   The system sends an email message with a code and then displays the Verify the Email Address pop-up.
4. On the Verify the Email Address pop-up, enter the code and click Verify.  
   Hinweis:  
   If this process fails, click Send a New Code to send a different code and try again.
5. After you verify each email address, select the Authorized check box for each address that you expect to use to change or reset your password.  
   Hinweis:  
   To deauthorize an email address so that it does not receive Password Reset codes, clear the Authorized check box.
6. Click Submit.
7. **Wahlweise:** Enroll for an additional identity verification using any of the other methods that your organization offers.  
   For more information about enrolling using different methods, see the following topics:
   * [Enroll for the Password Reset program using questions and answers](https://servicenow-prod.fluidtopics.net/NcJrjrWatI14evpq_hN8fg "Your organization might ask you to select the questions to use when resetting your password. You select the questions and provide answers that only you know. At another time, when you reset your password, your answers verify your identity. You can enroll on a mobile device.")
   * [Enroll for the Password Reset program using SMS codes](https://servicenow-prod.fluidtopics.net/kARz5y~ezL7E~JmxS_HOUw "To verify your identity while resetting your password, you can use a code (the SMS code) that was delivered to your mobile phone or device. You can enroll on a mobile device.")
   * [Enroll for the Password Reset program using an authenticator](https://servicenow-prod.fluidtopics.net/W~fJOjybXPq1L~dZPgaUNw "Verify your identity while resetting your password by enrolling for the Password Reset program using a third-party authenticator app.")
   {#enroll-email-verification__ul_nsd_krk_t1b}