---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Enable or disable Connect notifications globally

# Enable or disable Connect notifications globally {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

You can edit your Connect
notification settings globally to enable or disable mobile, desktop, email, or audio
notifications for all your Connect
Chat and Connect Support
conversations.

## Vorbereitungen

Role required: none

## Warum und wann dieser Vorgang ausgeführt wird

By default, Connect mobile,
email, and audio notifications are enabled globally. You must enable desktop
notifications.

An administrator can [customize the sound](https://servicenow-prod.fluidtopics.net/FttLCxLQ12kkv5SnQ3sP5A "You can replace the default Connect audio notification sound with an audio file of your choice.") used for audio notifications.{#t_EnableDisableConnectNotifications__ph_AdminCustomizeAudio}  
Hinweis:  
You receive mobile notifications only if you have installed the ServiceNow mobile app.

## Prozedur

1. In the banner frame, click the gear icon (![Gear icon]()) to open the system settings.
2. In the system settings window, click the Notifications tab.
3. In Notifications by Category, navigate to Connect.
4. Enable or disable Connect mobile, desktop, email, or audio notifications.
5. **Wahlweise:** Configure the following system notifications.  
   For more information on how to configure system notifications, see [Apply notification conditions](https://www.servicenow.com/docs/access?context=apply-notification-conditions&version=australia&pubname=australia-platform-administration&ft:locale=en-US).{#t_EnableDisableConnectNotifications__table_k1c_zyj_tz__entry__2}

   | Notification | Description |
   |-|-|
   | Activity Stream @Mention Email | Sends an email alert to a user anytime they get @mentioned in an activity stream |
   | Collaboration Offline Group Message(s) | Sends email to offline users who are members of a group conversation after a certain number of minutes determined by the collaboration.email_interval property to limit spam. Hinweis: It takes 90 seconds after a user logs out for the system to register that the user is offline. If a message is sent to the user within 90 seconds of them logging out, then the user does not receive the notification. |
   | Collaboration Offline Message Bundle | Sends email to offline users after a certain number of minutes determined by the collaboration.email_interval property to limit spam. Hinweis: It takes 90 seconds after a user logs out for the system to register that the user is offline. If a message is sent to the user within 90 seconds of them logging out, then the user does not receive the notification. |
   | ConnectMessagePushNotification | Uses a push notification to inform users when there are new messages in a conversation |
   | ConnectNotificationPushNotification | Uses a push notification to inform a user when they have been @Mentioned in a record |
   [ ]

   {#t_EnableDisableConnectNotifications__table_k1c_zyj_tz}

## Nächste Maßnahme

Edit which notifications you receive [for a specific
conversation](https://servicenow-prod.fluidtopics.net/0QBYhwXiFEzAebFR5uCxXQ "You can control which types of Connect notifications you receive for each conversation and when you receive them.").

## Connect notification browser support {#ariaid-title2}

The following browsers support Connect chat notifications.
{#notification-browser-support__table_ipk_dgz_ww__entry__2}

| Browser | Enable notification steps |
|-|-|
| Chrome | 1. From a Chrome window, click the Chrome menu in the upper right corner. 2. Go to SettingsShow advanced settings...PrivacyContent settings. 3. In the Content settings window, from the notifications section, select your notification settings. {#notification-browser-support__ol_gby_kgz_ww} |
| Mozilla Firefox (starting with version 44) | Manage browser notification settings using the information icon next to the URL. |
| Safari (starting with OS X Mavericks) | 1. From a Safari window, open Preferences. 2. Select the notifications tab. 3. Select Allow or Deny to control which websites have access to notifications. {#notification-browser-support__ol_mdw_tzz_ww} |
| Microsoft Edge | Notifications are enabled by default on Windows 10 PCs and tablets starting with EdgeHTML 14. For more information, see <https://blogs.windows.com/msedgedev/2016/05/16/web-notifications-microsoft-edge/#pVkwubg7uvROayyI.97>. |
[Tabelle : 1. Connect chat browser support]

{#notification-browser-support__table_ipk_dgz_ww}  
Hinweis:  
Internet Explorer does not support Connect notifications out of box.