---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Components installed with Knowledge Management Core

# Components installed with Knowledge Management Core {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Several types of components are installed with activation of the Knowledge Management
Core plugin (com.glideapp.knowledge) including user roles and tables.
Hinweis:  
The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see [Find components installed with an
application](https://www.servicenow.com/docs/access?context=find-components&version=australia&pubname=australia-platform-administration&ft:locale=en-US). Demo data is available.

## Roles installed {#Installed-with-km-core__section_wly_yyh_wdb}

{#Installed-with-km-core__table_u1t_gb1_wdb__entry__3}

| Role | Description | Contains roles |
|-|-|-|
| Knowledge \[knowledge\] | Users with the knowledge role can contribute to the default knowledge base and access the Knowledge application menu. The knowledge role is a fulfiller role and not a requester role. | None. |
| Knowledge administrator \[knowledge_admin\] | Knowledge administrator can create new knowledge bases and manage all knowledge bases. | Knowledge administrator contains the knowledge role. |
| Knowledge manager \[knowledge_manager\] | Knowledge managers perform administrative functions for knowledge bases they manage such as defining categories, pinning important articles, and approving changes to articles. Users selected as managers of a knowledge base receive this role automatically. | Knowledge manager contains the knowledge administrator role. |
[ ]

{#Installed-with-km-core__table_u1t_gb1_wdb}

## Tables installed {#Installed-with-km-core__section_s1x_dzh_wdb}

{#Installed-with-km-core__table_fbz_45z_vdb__entry__2}

| Table | Description |
|-|-|
| CSM Table Map \[csm_table_map\] | Stores information about the mapping source and target table. For example, while creating a knowledge article from a customer service case, the source table would be customer service case \[sn_customerservice_case\] and the target table would be Knowledge \[kb_knowledge\]. |
| CSM Field Map \[csm_field_map\] | Stores information about the fields that are mapped from the source table to the target table in a given table map (CSM Table Map). For example, when creating a knowledge article from a customer service case \[sn_customerservice_case\], the source field value would be case.short description and the target field value would be knowledge.short description. |
| Related Articles \[kb_2_kb\] | Stores information about related knowledge articles. |
| Related Catalog Items \[kb_2_sc\] | Stores information about related catalog items. |
| Knowledge Category \[kb_category\] | Stores the category of a knowledge article. |
| Knowledge Feedback Task \[kb_feedback_task\] | Stores information about the feedback task on a knowledge article. |
| Knowledge Feedback \[kb_feedback\] | Stores information about flagged comments on a knowledge article. |
| Knowledge Keyword \[kb_keyword\] | Stores information about keywords associated with the featured knowledge articles on the homepage of the Knowledge Management Service Portal. |
| Knowledge Base \[kb_knowledge_base\] | Stores information about knowledge bases that store knowledge articles. |
| Knowledge keyword \[kb_knowledge_keyword\] | Stores information related to mapping between knowledge articles and keywords. |
| Knowledge \[kb_knowledge\] | Stores knowledge articles organized by knowledge base and category, as well as featured content and popular articles. |
| Who Can Contribute To Knowledge Base \[kb_uc_can_contribute_mtom\] | Stores information about who can read and write to a knowledge base. |
| Who Can Read Knowledge Base \[kb_uc_can_read_mtom\] | Stores information about who can read a knowledge base. |
| Who Cannot Contribute To Knowledge Base \[kb_uc_cannot_contribute_mtom\] | Stores information about who cannot read and write to a knowledge base. |
| Who Cannot Read Knowledge Base \[kb_uc_cannot_read_mtom\] | Stores information about who cannot read a knowledge base. |
| Knowledge Use \[kb_use\] | Stores information about the number of times articles are viewed and the number of times knowledge articles are used in an incident, problem, or case. |
| Knowledge Related to Products \[m2m_kb_ci\] | Stores information about the products related to knowledge articles. |
| Knowledge Comment Likes \[m2m_kb_feedback_likes\] | Stores information about users who like a comment in knowledge feedback. |
| Knowledge Applied to Tasks \[m2m_kb_task\] | Stores information about articles attached to tasks (incident, case, or problem). |
[ ]

{#Installed-with-km-core__table_fbz_45z_vdb}