---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Publish a knowledge article in Microsoft Word

# Publish a knowledge article in Microsoft Word {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use the Word Online application to publish a knowledge article originally created in
Microsoft Word to make it available to users.

## Vorbereitungen

* Ensure that the administrator has configured the Knowledge Management - Add-in for Microsoft Word. (For more information, see [Configure Knowledge Management - Add-in for Microsoft Word](https://servicenow-prod.fluidtopics.net/ykNaQUfU7OZf0pgvW8S3gA "Configure the Knowledge Management - Add-in for Microsoft Word to author and access knowledge articles in Microsoft Word.").)

* You must have logged in to your ServiceNow instance from the Word Online application. For more information, see [Log in to your ServiceNow instance for authoring knowledge articles in Microsoft Word](https://servicenow-prod.fluidtopics.net/_rkQ19Ty3WGztMIRhozzYQ "Author and collaborate on knowledge articles in Microsoft Word by logging in to your ServiceNow instance from the Word Online application.").

* You must have contribute access to the knowledge base within which you want to publish the knowledge article.
* You must have signed in to your Office 365 account.
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## Prozedur

1. From the Microsoft 365 app launcher, select the icon to launch the Microsoft Word app.  
   For more information, see [Use the Office 365 app
   launcher](https://support.microsoft.com/en-us/office/use-the-office-365-app-launcher-0c183e98-a718-4592-9f58-4b47a4074d0b).
2. In the New section, click New blank document, or open any existing Microsoft Word document.
3. On the Home tab of the Word document, click the Knowledge icon (![Knowledge icon]()).
4. Access the article in the Knowledge Management pane of the Word document.
   * In the Knowledge Management pane, in the Search box, enter the knowledge article number or description.
   * In the Knowledge Management pane, click the knowledge base to view a list of knowledge articles within the knowledge base.
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5. In the Knowledge Management pane, click the link to the knowledge article that you want to publish.
6. On the Knowledge form, click Publish.

## Ergebnisse

A knowledge article is published depending on the workflow setting of its knowledge base:

* Knowledge - Instant Publish: The knowledge article is immediately published unless it is scheduled to be published at a later date.
* Knowledge - Approval Publish: The knowledge article is published on approval completion unless it is scheduled to be published at a later date.

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For more information, see [Schedule a knowledge article for publishing in Microsoft Word](https://servicenow-prod.fluidtopics.net/dcAKsBAFK65qh96oizMFjg "Set a specific time and day for the draft version of a knowledge article created in Microsoft Word to be published automatically.").

If the article versioning feature is enabled, the version of the article
is incremented based on the [version number
pattern](https://servicenow-prod.fluidtopics.net/xGOoCka1ndRBRQlpRJtN7g "Knowledge article version numbers follow a specific pattern. Increments to the version number depend on the revision type.").