---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Request translations for missing languages in Agent Workspace

# Request translations for missing languages in Agent Workspace {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Request to translate a published knowledge article in available languages by creating
a translation task in Agent Workspace.

## Vorbereitungen

You must have contribute access to the knowledge base that stores the knowledge article.

Ensure that the system administrator verifies the
following settings:

* Knowledge Management Advanced plugin (com.snc.knowledge_advanced) is activated.
* I18N: Knowledge Management Internationalization Plugin v2 plugin (com.glideapp.knowledge.i18n2) is activated.  
  Hinweis:  
  The 18N: Internationalization plugin (com.glide.i18n) activates the I18N: Knowledge Management Internationalization Plugin v2 plugin.
* The glide.knowman.translation.enable_translation_task property is set to <kbd class="ph userinput">true</kbd> in the ServiceNow AI Platform interface. For more information, see [Knowledge Management properties](https://servicenow-prod.fluidtopics.net/IrvcYfHNdsKdVabDTYfLRg#r_KnowledgeProperties "As an administrator, you can configure the look and functionality of many knowledge base features with Knowledge Management properties.").

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Role required: agent_workspace_user

## Prozedur

1. Navigate to AllAgent WorkspaceAgent Workspace Home.
2. Click ListsKnowledgeAll Articles.
3. Click the link to a knowledge article for which you want to create a translation task.
4. On the Knowledge form, click Edit.
5. Click Request translations.
6. In the Request translation dialog box, select one or more available languages in the Select languages list.  
   If a language appears grayed out, a translation is already in progress or has been completed for that language. Some languages might not be available if the system administrator has configured only specific languages for the knowledge base in which the article is contained.
7. Click Submit.
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## Ergebnisse

The translation task is created for the article in the selected languages and assigned to a group or user based on assignment rules, if configured.
**Zugehörige Tasks**   

* [Create translation assignments for knowledge articles](https://servicenow-prod.fluidtopics.net/Cp~WXhoLmqGeAl8iEEHPfw "Assign knowledge articles to language experts to ensure accurate translations. Identify the language experts and create assignment rules so that translation tasks are automatically assigned to language experts and groups.")
* [Translate a knowledge article from a translation task in Agent Workspace](https://servicenow-prod.fluidtopics.net/VvXsMyC~iISStcI4Z_ZonA "Translate a published knowledge article for which you have been assigned a translation task.")