---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Configure access to knowledge bases for unauthenticated users

# Configure access to knowledge bases for unauthenticated users {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Identify knowledge bases accessible to unauthenticated users based on the user
criteria and the system property settings.

## Vorbereitungen

You must activate the Knowledge Management v3 plugin (com.snc.knowledge3).

Role required: knowledge_manager, knowledge_admin, or admin  
Hinweis:  
Starting with the Washington DC release, the Knowledge Management v3 homepage (com.snc.knowledge3) is being prepared for deprecation in the future Y release. It is replaced by the Knowledge Management
Service Portal (com.snc.knowledge_serviceportal), which is active by default for customers on Madrid and later releases. For more information about the new experience, see [Knowledge Management Service Portal homepage features](https://servicenow-prod.fluidtopics.net/643l~2QjRr_EJbS1ukyalQ "The Knowledge Management Service Portal homepage displays knowledge articles organized by knowledge base and category, as well as featured content and popular articles. Learn how to navigate the homepage to search for and find useful and relevant information quickly.").

## Prozedur

1. Navigate to AllKnowledgeAdministrationUser Criteria Diagnostics.
2. Click the View knowledge bases accessible to unauthenticated users related link.
3. Review knowledge bases accessible to unauthenticated users.
4. **Wahlweise:** Restrict unauthenticated users to access a knowledge base by selecting the knowledge base and configuring its access settings.
   * Use user criteria to determine access to the knowledge base for unauthenticated users.For more information, see [Managing access to knowledge bases and knowledge articles](https://servicenow-prod.fluidtopics.net/4OFpUqnKf_ZxmmTbfsVQZA "Determine whether certain users or categories of users can access knowledge bases and knowledge articles by controlling contribute and read access.").

   * If no user criteria is specified for the knowledge base, as an administrator, you can set the value of the glide.knowman.block_access_with_no_user_criteria system property to true.

     For more information, see
     [Knowledge Management properties](https://servicenow-prod.fluidtopics.net/IrvcYfHNdsKdVabDTYfLRg#r_KnowledgeProperties "As an administrator, you can configure the look and functionality of many knowledge base features with Knowledge Management properties.").
   {#configure-unauthenticated-user__choices_kg3_wbx_1nb}