---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Schedule a knowledge article for publishing in Microsoft Word

# Schedule a knowledge article for publishing in Microsoft Word {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Set a specific time and day for the draft version of a knowledge article created in
Microsoft Word to be published automatically.

## Vorbereitungen

* You must have contribute access to the knowledge base that stores the knowledge article you want to schedule for publishing.
* You must have logged in to your ServiceNow instance from the Word Online application. For more information, see [Log in to your ServiceNow instance for authoring knowledge articles in Microsoft Word](https://servicenow-prod.fluidtopics.net/_rkQ19Ty3WGztMIRhozzYQ "Author and collaborate on knowledge articles in Microsoft Word by logging in to your ServiceNow instance from the Word Online application.").

* You must have signed in to your Office 365 account.

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Ensure that the system administrator verifies the following settings:

* Knowledge Management Advanced plugin (com.snc.knowledge_advanced) is activated. For more information, see [Activate the Knowledge Management Advanced plugin](https://servicenow-prod.fluidtopics.net/J90Hkp1E8ZldaR2ecCW8ZQ "Activate the Knowledge Management Advanced plugin (com.snc.knowledge_advanced) to enable advanced features for Knowledge Management.").
* The article versioning feature is enabled. For more information, see [Article versioning](https://servicenow-prod.fluidtopics.net/ZTnrk3RLI~RSvV6MwTNjUA "Use the Knowledge Management article versioning feature to create and maintain multiple versions of a knowledge article.").
* The Knowledge Management - Add-in for Microsoft Word is enabled. (For more information, see [Configure Knowledge Management - Add-in for Microsoft Word](https://servicenow-prod.fluidtopics.net/ykNaQUfU7OZf0pgvW8S3gA "Configure the Knowledge Management - Add-in for Microsoft Word to author and access knowledge articles in Microsoft Word.").)
{#schedule-article-publishing-word__ul_gfk_clx_klb}

## Prozedur

1. From the Microsoft 365 app launcher, select the icon to launch the Microsoft Word app.  
   For more information, see [Use the Office 365 app
   launcher](https://support.microsoft.com/en-us/office/use-the-office-365-app-launcher-0c183e98-a718-4592-9f58-4b47a4074d0b).
2. In the New section, click New blank document, or open any existing Microsoft Word document.
3. On the Home tab of the Word document, click the Knowledge icon (![Knowledge icon]()).
4. In the Knowledge Management pane of the Word document, in the Search box, enter the knowledge article short description.
5. Click the link to the knowledge article in the Draft state that you want to schedule for publishing.  
   Hinweis:  
   The knowledge article must have been originally created using Microsoft Word.
6. In the Scheduled publish date field, click the show calendar icon ![Show calendar icon]().
7. Select any future date from the calendar.
8. In the Select Time field, enter a time in the format hh:mm:ss.
9. Click OK.
10. Click Publish to enable the publishing workflow.  
    Tipp:  
    If you want to cancel an article's scheduled publication and move the article back to the Draft state, click Recall.

## Ergebnisse

If approvals are disabled, the state of the knowledge article is changed to Scheduled for Publish and the article is automatically published on the scheduled publish date.

If approvals are enabled, the
state of the knowledge article is changed to Review. If the article is approved, the
state of the article is changed to Scheduled for Publish. If the article was
approved after the scheduled publish date, the article is published
immediately.

The version number of the knowledge article increments based on
the publishing workflow. For more information, see [Knowledge article version numbers](https://servicenow-prod.fluidtopics.net/xGOoCka1ndRBRQlpRJtN7g "Knowledge article version numbers follow a specific pattern. Increments to the version number depend on the revision type.").
**Zugehörige Tasks**   

* [Approve an article that is being reviewed](https://servicenow-prod.fluidtopics.net/rFu0nVIlNH_DfWRaASNKlw "Approve an article that is being reviewed and create a new published version.")  
**Zugehörige Verweise**   

* [Knowledge workflows](https://servicenow-prod.fluidtopics.net/SZj7_xuHdnlVADCo9u7Vhg#r_KnowledgeWorkflows "The publishing and retirement processes for a knowledge article are controlled by workflows defined for the knowledge base that the article belongs to.")