---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Add an activity to a workflow

# Add an activity to a workflow {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Available activities are displayed in the Core,
Packs, and Custom tabs in the Workflow
Editor palette.

## Vorbereitungen

Role required: admin

## Prozedur

1. In the Workflow Editor, check out a workflow.
2. To add a workflow activity, drag it from the Core, Packs, or Custom tab to the canvas and drop it on a transition line in the workflow body.  
   The transition turns blue when it is connected to the new activity. The
   designer adds the activity to the flow at that point and displays the
   property form for the new activity.  
   If an activity is greyed out, [approval engines](https://servicenow-prod.fluidtopics.net/cIFK3QplNSo2UGhu9Au4WQ "The differences in the way that companies handle their approvals, as well as the differences between approvals for the various applications (such as Service Catalog Requests and Change Management), calls for supporting flexibility in setting up approvals within applications.") are enabled for the table on which the workflow runs. To use the activity, turn approval engines off for the table. Abbildung : 1. Unavailable activities and approval engines
3. Create any additional conditions needed for the activity and ensure that [all exits are connected](https://servicenow-prod.fluidtopics.net/KtiU6WVZUdoAbOrFXqK27g#t_MngTstnsWkflAct "Transitions define the processing path of the workflow, depending on conditions defined in each activity.").
4. Run the [workflow validation](https://servicenow-prod.fluidtopics.net/1upb2r78dZXsNv2Kk1StIA "Workflow validation examines different characteristics of a workflow to locate issues that might prevent the workflow from being published or cause it to fail. The validation report summarizes the results of each separate workflow validation.") tool prior to publishing to detect missing or disconnected transitions that can cause a workflow to hang.  
   Hinweis:  
   All [activity descriptions](https://servicenow-prod.fluidtopics.net/NZwyUxq6k5_U33Roz_58EA#t_ViewActivityDescriptions "Tooltips are available for workflow activities to help you understand how to use each activity.") have a Table value. If this value is Global, the activity is available for use with any workflow regardless of the table selected in the workflow properties. Activities that identify a specific table appear in the palette only if the table configured for the workflow matches or extends the table identified in the activity.
   Abbildung : 2. Adding an activity to a workflow

## Duplicate a workflow activity {#t_DuplicateAnActivity__pgr_y3s_3x}

You can duplicate an activity used in a workflow, including all the configured
properties.

### Prozedur

1. Right-click the activity and select Copy Activity from the context menu.  
   The system automatically duplicates the activity, but does not create
   transitions.
2. Double-click the copy and configure the properties appropriately.
3. Drag the activity to a location in the workflow.
4. Add [transitions](https://servicenow-prod.fluidtopics.net/KtiU6WVZUdoAbOrFXqK27g#t_MngTstnsWkflAct "Transitions define the processing path of the workflow, depending on conditions defined in each activity.").