---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Outbound communication requirements

# Outbound communication requirements {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Outbound communications initiated through Notify, such as phone calls and SMS
messages, must satisfy recipient number requirements.

## Recipient number requirements

These requirements apply to any number that receives a Notify phone call or message.

* The number must be E.164 compliant.
* The number must be different than the phone number used to initiate the call or message.
{#r_OutboundRequirements__ul_wp4_bz5_yr}

These requirements apply to all outbound communication initiated through Notify, such as by using Notify workflow activities or the Notify
JavaScript API.

Invalid numbers prevent Notify workflows from running and cause an error to be logged. Set
the glide.notify.debug property to true to create detailed error
logs.