---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Train the similarity solution for Knowledge Management to find related articles

# Train the similarity solution for Knowledge Management to find related articles {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Train the Knowledge Similar Articles solution definition included within the
Predictive Intelligence for Knowledge Management capability to find related knowledge
articles when creating or viewing a knowledge article.

## Vorbereitungen

Ensure that the Predictive Intelligence for Contextual Search plugin (com.snc.contextual_search_ml) and Predictive Intelligence for Knowledge Management plugin (com.snc.knowledge_ml) are activated.

Role required:
admin  
Hinweis:  
This solution is only applicable to OOB (Out of Box) similarity solution and not to knowledge articles that are created manually.

## Prozedur

1. Navigate to AllPredictive IntelligenceSimilaritySolution Definitions.
2. In the Similarity Definitions list, search for and select the Knowledge Similar Articles solution definition (ml_sn_global_knowledge_similar_articles).
3. On the Similarity Definition form, verify the default field values for knowledge articles.  
   For more information about the Similarity Definition form fields, see [Create and train a similarity solution](https://www.servicenow.com/docs/access?context=create-similarity-solution&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).  
   Hinweis:  
   If the application scope isn't set to Knowledge Management - Machine Learning, you cannot edit the form and a warning message appears. To make the form editable, click the word here at the end of the message.
4. Click Update \& Retrain.
5. Open the Similarity Definition form for the Knowledge Similar Articles solution definition (ml_sn_global_knowledge_similar_articles).
6. In the ML Solutions related list, view the training solution progress in the Progress column.  
   When Progress is 100%, in the ML Solutions related list, you can include more useful related articles by reviewing the similarity examples based on the similarity score and updating the similarity score threshold value.
7. **Wahlweise:** Update the similarity score threshold.
   1. In the Active column, click the link for the solution.
   2. Review the similarity examples by clicking the Similarity Examples related link on the ML Solution form.  
      For more information, see [Review solution
      similarity examples](https://www.servicenow.com/docs/access?context=review-similarity-examples&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).
   3. In the Solution Statistics related list on the ML Solution form, enter the required value in the Similarity Score Threshold field, right-click the ML Solution form, and then click Save.  
      For more information, see [Update your
      similarity score threshold](https://www.servicenow.com/docs/access?context=update-similarity-threshold&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).
   {#train-similarity-solution-km__substeps_hvm_c15_cmb}

## Ergebnisse

When the solution is complete, the related knowledge articles appear in the Knowledge results section on the Knowledge form in the ServiceNow AI Platform, in the Related Articles section on the knowledge article view page in the Knowledge Management Service Portal, and in Agent assist when the Similar Articles (ML) option is selected.
**Zugehörige Konzepte**   

* [Predictive Intelligence for Knowledge Management](https://servicenow-prod.fluidtopics.net/1FijTyEOF0cW8nGI23feiQ "The Predictive Intelligence for Knowledge Management capability uses machine-learning algorithms to provide various Knowledge Management capabilities, such as similar articles and knowledge demand insights.")
* [Knowledge Management Service Portal article view page features](https://servicenow-prod.fluidtopics.net/k8G_zjW6ib_kcL8UqP0dLg "The knowledge article view page in Knowledge Management Service Portal displays the knowledge article details, including the article number, short description, and article content. You can also give feedback or comment on an article.")
* [Using Now Mobile for Knowledge Management](https://servicenow-prod.fluidtopics.net/P8TnapGSdCR5ig~XokIIEQ "Access knowledge articles from anywhere using the Information applet on the Now Mobile app. You can view recently viewed and most popular articles, search for articles, browse articles by category, and provide feedback for articles.")  
**Zugehörige Tasks**   

* [Create a knowledge article](https://servicenow-prod.fluidtopics.net/qtjyuYCGYgTlyiJwJy_zyQ "Knowledge contributors can create and edit knowledge articles within a knowledge base to share information across your organization.")
* [Create a knowledge article in Agent Workspace](https://servicenow-prod.fluidtopics.net/Gpyo3ukriR_xr1By_Kq6jQ "Create a knowledge article in Agent Workspace to share information across your organization.")