---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Configuration tasks for knowledge managers

# Configuration tasks for knowledge managers {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Having multiple knowledge bases allows an organization to spread management
responsibilities across multiple users, known as knowledge managers.

As a knowledge manager, you can assign other managers, define category structures, configure
which users can read and contribute articles, move and pin articles, and modify most fields on
the Knowledge Base form. You can also approve the publishing or retiring of knowledge articles in
those knowledge bases.

The primary manager of a knowledge base is the owner of that knowledge base. Each knowledge
base must have one owner. There may be any number of additional managers for each knowledge base.
The owner and all managers of a knowledge base automatically receive the knowledge_manager role.
If the knowledge base is made inactive later, the knowledge_manager role is not automatically
removed for these users.
* **[Add a knowledge article to featured content](https://servicenow-prod.fluidtopics.net/O3ORT6OaUYXnopP5zTBTFw)**   
  Add a knowledge article to appear in the Featured content section of the knowledge homepage and at the top of knowledge search results page.
* **[Define a knowledge article category](https://servicenow-prod.fluidtopics.net/BhnugMXhj_WcFsr2AEla0A)**   
  Each knowledge base has a hierarchy of categories that organizes the articles.
* **[Assign a knowledge base manager](https://servicenow-prod.fluidtopics.net/tOb2ErvehU4~q7LvYzl1Ag)**   
  You can assign users as managers of a knowledge base.