---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Advanced configuration for SMS

# Advanced configuration for SMS {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use the Twilio co-pilot features to improve SMS delivery with phone number like using
multiple numbers to send high-volume messages and content intelligence to automatically
format every message without writing custom code. Reach large lists of users with one API
request.

## Vorbereitungen

Role required: notify_admin

## Warum und wann dieser Vorgang ausgeführt wird

The Twilio co-pilot features are enabled in your instance once configured. An example
of a copilot feature is that you can configure which identity (phone number,
shortcode, or alpha sender ID) to use to send a message. You can also spread the
messaging traffic over several phone numbers or prioritize an alpha sender ID when
sending messages to countries where alpha senders are commonly used. To know more
about these features, visit <https://www.twilio.com/copilot>.  
Wichtig:  
All the Twilio numbers must be part of the same messaging service for which you have enabled the Advance SMS Features feature.

The Twilio Notify bulk SMS feature is used to send SMS in bulk to customers. Use the
passthrough sendBulkSMS API to reach large number of users across
using a single API request. For more information on these features visit <https://www.twilio.com/notify>

## Prozedur

1. Navigate to AllNotifyAdministrationTwilio Direct Configuration.
2. On the Twilio Account Properties page, enter your Account SID.
3. Enter your Auth Token.
4. Click Connect.
5. On the Advance SMS Features tab, check the Intelligent SMS Handling box.  
   Hinweis:  
   To setup Alpha Sender ID, users need to go to Twilio console.

   When you enable Intelligent SMS Handling, the
   "Messaging Service SID" is used to send the SMS even if a Twilio number is
   used in Notify.sendSMS API.
6. On the Advance SMS Features tab, check the Twilio Notify Bulk SMS box.  
   Hinweis:  
   This feature uses Twilio Notify feature and might have an associated cost. Contact Twilio Support for more details.
**Zugehörige Konzepte**   

* [Using Notify with SMS](https://servicenow-prod.fluidtopics.net/UV3s3CVNph0XldW0XsWNdg "Send and receive SMS messages using Notify.")