---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Escalate a Connect Support conversation

# Escalate a Connect Support conversation {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

If an escalation path is defined for a Connect Support conversation, you can use a
shortcut to escalate a Connect Support conversation to a different queue.

## Vorbereitungen

Define an escalation path for the queue, using the Escalate to field on the Chat Queue \[chat_queue\] table. For more information, see [Administer Connect Support queues](https://servicenow-prod.fluidtopics.net/gLHsIepzXU6ZLoJdztpnJQ "You can define the support agents, default messages, schedule, and escalation path for each Connect Support queue.").

## Prozedur

1. Open a Connect Support conversation.
2. At the bottom of the conversation, click the menu icon (![Menu icon]()) to open the Connect actions menu.
3. In the Connect actions menu, select Escalate.  
   A confirmation dialog box appears.
4. In the dialog box, click Escalate.  
   The system automatically removes you from the conversation and the conversation enters the escalated queue.